Role Responsibilities

This role is responsible for managing the day-to-day operations of the Network teams in support of Cloud and Hybrid platforms, notably AWS and Azure Finding and improving operational efficiencies to best suit Cloud network delivery for customers, both internal and external Support of production workloads within a multi-Cloud environment, including but not limited to monitoring, patching, backup, and high availability of network infrastructure. Design and delivery of Hybrid and Cloud Networking for partner solutions. Implementation of customer connectivity requirements and facilitating access to company products and services Optimize the overall network operations process by creating automation solutions, reducing Human Toil and improving overall work standards.  Manage request fulfillment and escalation for networking ticket queues Assist with migrations to cloud, ensuring best practices are followed and architecture is compliant with company and compliance standards. Oversee in the implementation of network monitoring systems for event monitoring, alerting and metrics. Discover opportunities and help facilitate a mechanism to change, evolve, improve, and simplify the network infrastructure and supporting processes/procedures. Directly interface with support, engineering, and product teams across all disciplines, to facilitate a closer relationship for collaborative implementations and knowledge sharing. Delivering actionable KPIs and SLAs/SLOs for the global network Engage in our Blameless Post-Mortem process for continually improving network processes and products

Qualifications and Skills

Overall, 12-15 years of experience with 4-8 years of Team Handling & Management experience. Strong Experience in building and leading network operations teams for both hybrid and cloud environments Strong experience with software-defined networking and virtualization concepts Experience in running production Cloud services related to one or more Cloud providers including IaaS, PaaS and SaaS – AWS, Azure, GCP Good understanding of IAAS and CI/CD such as Ansible, Terraform, Harness, Jenkins, GitHub etc Good understanding of general DevOps principles and ways of working Experience with monitoring and log aggregation tools such as Datadog, Cloudwatch etc, especially relating to network infrastructure Demonstrated experience leading a critical production team, especially in a SAAS and/or 24x7 environment

People Mgmt. & Build workforce

Ability to influence people & sourcing resources from marker – Strong experience in hiring Comfortable in fast-paced environment with changing priorities and schedules. Experience building and managing highly-skilled resources while defining career growth. Experience on employee engagement & retention strategies  Setting up the culture and leading the change from the front Motivating, empowering, and improving the team's technical skills Experience in handling Cloud operations. Experience in ideating cost-effective cloud operations. Ability to execute proof of concepts and deploy complex solutions. Basic understanding of Atlassian Suite (Jira/Confluence) & Service Now Excellent verbal and written communication skills and ability to articulate requirements, concepts and ideas to business and technology partners. High-Level customer service mindset and commitment to deliver quality results to internal stakeholders in a demanding environment. A strong sense of urgency and accountability with exceptional time management skills. Comfortable in effectively communicating with business end users, technical IT Teams, network partners and vendors