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Job DescriptionJob Description:
GDIT is looking for Network Operations ASI Coordinator supporting the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL. The successful candidate must be a team player.
Duties and Responsibilities:
- Responsible for the overall management of intra/inter theater Authorized Services interruptions impacting the HQ and FWD HQ CENTCOM customers
- Prioritizing and managing ASI Requests as appropriate
- Processing, de-conflicting, and tracking ASI requests
- Provide impact assessments on network systems due to requested ASI
- Gather accurate information regarding outages, security calls that affect enterprise-wide services, and maintenance on USCENTCOM systems
- Completing trouble tickets using USCENTCOM approved systems and providing reports for situational awareness
Education and/or Certifications:
Required:
- 5+ years of relevant experience
- COMPTIA Security+ CE Certification
Desired:
- Master’s Degree with a focus in communication, computer science, engineering, or a related field of study
- ITIL V4 Certification
Required Skills:
- Working knowledge of Microsoft products like Outlook, Word, Excel, Power Point, and MS Project
- Strong interpersonal and presentation skills for interacting with team members and customers.
- Demonstrated strong analytical and problem-solving skills in making the appropriate technical decisions.
- Must be motivated, adaptable, flexible, and able to produce quality results in an evolving, fast-paced environment.
- Excellent organizational and follow-up skills with strong attention to detail.
- Ability to work in a team environment.
Desired Skills:
- Experience with USCENTCOM and familiarity with its mission
- Knowledge and familiarity with USCENTCOM’s IT environment
Clearance Requirement:
- Active TS/SCI
Travel Requirements:
- Required USCENTCOM Exercise support of up to 10% Travel during the Year