Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a NOC Engineer working onsite in Araneta Quezon City, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all
What You’ll Do
You’ll manage and maintain all critical infrastructure systems and platforms that support the global TTEC 24x7 Operations. You’ll perform initial triage and troubleshooting steps by following SOP (Standard Operating Procedures) to determine root cause of alerts generated.
You'll report to NOC Shift Supervisor. As part of the Infrastructure Team and the TTEC Network Operations Center (NOC), you’ll impact the employee and customer experience.
During a Typical Day, You’ll
· Utilize a suite of tools to monitor and manage all core network, voice, and system/platform infrastructure environments
· Track and document all issues and resolutions in detail within the ticketing system.
· Provide notification to TTEC Operations and TTEC IT Management for all impacting or potentially impacting issues
· Act as a liaison with vendors and third-party providers, including ticket creation and escalation
What You Bring to the Role
· 2-3 years of experience in a Network Operations Center type of environment or 1-2 years in 1 or more of the technology specific areas listed above
· Previous Network Operations Center, Customer Service or Helpdesk experience
· Experience managing, supporting, and deploying IT infrastructures with a strong ability to diagnose server or network alerts, events, or issues
· Working knowledge of Voice/VOIP technologies
· Customer-oriented, and capable of providing high levels of client satisfaction with strong verbal and written communication skills, with ability to confidently speak with clients directly
· Experience and knowledge in Network/Security
· Capable of managing complex technical issues and communicating status to Customers
· Ability to manage stressful situations and adapt to rapidly changing environments and requirements
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https\://mybenefits.ttec.com/?manual for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.