The Role

Support the end-to-end operational network infrastructure within client 24×7 You will be responsible for working through network issues escalated by ServiceDesk to ensure scalable, maintainable, and highly available network service that meets business objectives and SLAs. Monitor network dashboards, analyze problems, troubleshoot escalated incidents, and coordinate and report all operational information concerning the enterprise network infrastructure. Restoration of service and the completion of root cause analysis of all incidents, driving actions to mitigate the root cause and remove the risk of reoccurrence. Support the delivery of all Operational processes, policies, standards, and procedures across WTW Engaging with internal and external stakeholders, managing customer expectations

The Requirements

Bachelor’s degree in Computer Science, Engineering, or Information Technology strongly preferred, or relevant industry experience in a related fieldMinimum 1 to 3 years’ experience in BPO, IT or Telecoms industryExperience in LAN, WAN and Wireless management experience. Experience in Cisco Meraki would be an advantage.Experience in Network Operations Incident, Change & Problem Management principlesExperience in ticketing tools (ServiceNow)Technical/professional qualifications: CCNA advantage but not requiredExperience in working in a collaborative environmentAbility to blend creativity, problem-solving, and technical skills for refining existing concepts or developing new approaches.Ability to enable changes in the business processes and the ability to work cooperatively with stakeholders and peers is essential.Ability to present and explain technical information in a way that establishes rapport, persuades others and gains understanding.Ability to work under pressure and resolve issues effectively with less supervision.Excellent interpersonal and communication skills.Willing to work on a rotating shift and holidays.

WTW is an Equal Opportunity Employer