Job title:  Network Operations Engineer
Work Location: Asian Century Center, BGC, Taguig
Experience: 1-2 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

Handle escalations from Tier 1 phone calls, emails, or monitoring alert Work support tickets that coming in via phone, email, or customer portal Collaborate with Team Members regarding resolutions to various customers Proven experience troubleshooting problems ranging from servers, network, and PC issues Must provide quality customer service skills in all forms of communication Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations Assist Tier 1 with responding to alerts and tickets from various monitoring systems Take ownership of tickets and customer interactions Engage in continued certification training to improve skillset  Escalate issues to Tier 3 when needed and remediate client issues Report critical incidents or problems that become too complex for self-resolution Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends Assist the Operations Center staff as needed with special projects and other duties

Required Skills & Desired Skills:

1-2 years of experience in administering/supporting any of the following: LAN/WAN environments Office365 and Azure Network Operations Center Help Desk or relevant customer service skills Experience with PSA and RMM tools Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)Are you flexible working in shifts?(Required)YesNoHow soon can you start?(Required)Within 30 days30-60 days60-90 daysAre you amenable to working on-site at BGC?(Required)YesNoAre you willing to work on site?(Required)YesNoCurrent location(Required) Attach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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