**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **Job Title:** Network Operations Engineer **Location:** Belgrade, Serbia **Grade:** 10 **Shifts:** Rotational **Job Description:** A Network Operations Engineer plays a crucial role in maintaining and optimizing an organization's network infrastructure. Our company is growing rapidly and is searching for experienced candidates for the position of Network Operations Engineer. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. **Key Responsibilities:** + Support a large corporate network infrastructure for day-to-day operations. + Participate in setup and configuration of network infrastructure. Maintain, create, and update all network documentations and diagrams. + Support multiple datacenters with a variety of hardware such as switches and routers (Arista and Cisco), Firewalls (ASA, Fortinet, and Palo Alto), SDWAN (Silverpeak), Load Balancers (NGINX and F5) + Support corporate office hardware such as Cisco Switches, Meraki, Firewalls (Fortinet), and Wireless Controllers. + Support voice infrastructure at corporate offices and in the cloud. Troubleshoot routers and SIP trunks to understand where issues are or may occur. + Manage software upgrade yearly initiatives across all locations and hardware types. This includes following upgrade playbooks, scheduling, change management, and execution. + Engage vendor support teams routinely to understand limitations, bugs, and issues. Work with these vendors to find solutions to these issues. + Support manage and maintain all ISP Internet connectivity for the company from multiple carriers with multiple links in multiple locations. + Support, manage and maintain network monitoring system for the firm’s global network. This includes network performance monitoring for WAN/LAN links, network nodes, alerting and response, network configuration management and compliance and IP address management. + Responsibility to maintaining our KPIs across all network infrastructure including monitoring HW health, bandwidth, and availability. + Collaboration with teammates in this global team including the Build Engineering teams, Command Center teams, and engineers on the same team. + Provide after hour coverage to respond to network related issues occurring either before or after support hours, on a rotating basis. + When requested, attends IT meetings and scheduled teleconferences. + Other duties and projects as assigned. + Opportunity to embrace the position, exposure to the latest technologies, and growth potential. **Requirements:** + 3 - 5 years related work experience preferably in a professional corporate environment. + Experience with Arista and Cisco router and switching technology. + Experience with F5 load balancers. + Understand and troubleshoot these protocols: EIGRP, BGP, OSPF, HSRP, IPSEC, VPN, NAT, 802.1Q, 802.11, LACP, Spanning-tree, UDLD, BPDU, HTTP, HTTPS, DHCP, DNS. + Must possess a thorough understanding of Network Infrastructure and security topology. + Knowledge and/or experience configuring and supporting enterprise firewalls security policies, VPN, IPS/IDS. + Experience with Cisco wireless technology and LAN controllers. Any prior experience Cisco ACS, Radius, TACACS, Prime or ISE. + Network monitoring tools (SolarWinds, Site24x7), SNMP, Wireshark. + Excellent written, oral and interpersonal communications skills. + Ability to communicate ideas in both technical and user-friendly language. + Highly self-motivated and directed, with keen attention to detail. + Able to prioritize and execute tasks in a high-pressure environment. + Strong customer service orientation. + Experience working in a team-oriented, collaborative environment. **Experience in these areas are a plus:** + Experience with Zscaler including using ZPA and ZIA. + Experience with Genesys Cloud Call Center and Cisco DI Backoffice voice. + Experience or Cloud Networking knowledge. + Ability to conduct research into network issues and products as required. + Proven analytical and creative problem-solving abilities. **Qualification:** + Education: Bachelor’s degree in IT / Computer Science or equivalent streams. + Cisco certifications in Routing, switching and/or Wireless is an added advantage. **Work Environment:** + This is a full-time position. + Candidates must be ready to work 5 days a week from the Belgrade office. + Candidates should be ready to work in rotational schedules/shifts and support 24x7 operations. \#LI-MV1 #LI-onsite Offers of employment are conditional upon passage of screening criteria applicable to the job. **Company Benefits** : + Private Health Insurance + Employee Referral Bonus Program + Wellbeing Resources + Baby Bonus + Life, Accident & Disability Insurance + Numerous opportunities for internal career pathing and advancement + Discounts for employees at NCR Atleos partners **EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. **Statement to Third Party Agencies** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.