Job Seekers, Please send resumes to resumes@hireitpeople.com Short Description:  The Network Operator position provides 3rd SHIFT monitoring of the PENNDOT network, servers, systems and Web pages.
Complete Description:  **THIS IS A 3RD SHIFT POSITION- schedule is as follows**
Week 1:Weds- 5:30PM - 6:30AM (Thurs)Thurs- 5:30PM - 6:30AM (Fri)Sat- 5:30AM – 5:30PM
Week 2:Sun- 5:30AM – 5:30PMMon- 5:30PM - 6:30AM (Tues)Tues- 5:30PM - 6:30AM (Weds)
Week 3 follows Week 1 scheduleWeek 4 follows Week 2 schedule

The Network Operator acts as a central point of contact for the PennDOT Service Desk, team members, and developers to report issues and concerns that require immediate attention. 
The Network Operator performs the following duties:1. Monitors Network Operator’s mailbox for user account requests. Maintains domain accounts enforcing user account creation process policies. Processes requests within established standard timeframes and notify requestor when accounts are completed. 2. Monitors Active directory groups for unauthorized accounts.3. Creates and tracks trouble tickets and updates request ticket status when tasks are completed. Works closely with BIS Service Desk for problem detection and resolution. 4. Frequently checks the Service Desk system for tickets that may indicate an undetected issue. 5. Acts a point of communication for the PENNDOT BIS network activities. Sends out enterprise wide network status/notification messages as required and as directed. 6. Responds to outages and system failures through a problem escalation process. Notifies system engineers or chain of command when problems are detected. 7. Monitors the PENNDOT Network and server performance utilizing various tools including Tivoli Enterprise Console.8. Manually performs web checks of PENNDOT web pages based on standard schedule. 9. Monitors intrusion detection system and server room environment. 10. Monitors the developer hotline during coverage hours. 11. Grants access to the PENNDOT server farm for visitors and deliveries based upon the visitor policy.12. Manages the sending and receiving of packages with various shipping companies. 13. Maintains network engineer communications to facilitate contact if necessary. 14. Starts jobs and monitors logs to ensure the successful completion of jobs. Performs tasks necessary for the efficient operation of the PENNDOT network15. Backs up printer configurations for file and print servers and county offices using the print migratory utility. 16. Updates Network Operator documentation. 17. Trains new Network Operators. 18.       Performs other duties as required. 
Qualifications1. Completion of a high school level of course work with attainment of a high school diploma or possession of a state High School Equivalency Certificate (GED) is required. Additional course work or technical training computer science or PC hardware is required. 2. A minimum of two years of experience as a network operator is required. 3. Specific knowledge required in the following areas: • LAN/WAN, TCP/IP, IBM Tivoli Enterprise Console, Microsoft (MS) Systems Center, MS SharePoint, MS Outlook, Crystal Enterprise, Active Directory, Remedy, MS Windows, network security. 4. The ability to read and understand technical manuals and schematics is required. 5. Effective verbal communication skills are required to work with all levels of the organization. Effective writing skills are required in order to document work performed. 6. Superior interpersonal and customer service skills required including ability to work effectively in a team environment. High level of proficiency in effective problem solving required. 
Working Conditions Weekend, shift work, holiday, on call and overtime may be required.

SkillRequired / DesiredAmountof ExperienceEnterprise experience as a Network OperatorRequired2YearsLAN/WAN, TCP/IPRequired2YearsMicrosoft WindowsRequired2YearsNetwork SecurityRequired2YearsMicrosoft SMSRequired2YearsMicrosoft SharepointNice to have1YearsMicrosoft OutlookRequired2YearsCrystal EnterpriseNice to have1YearsActive DirectoryRequired2YearsRemedyNice to have2YearsAbility to work the 3rd Shift schedule as indicated in position descriptionRequired