Job Title: Network Operations Engineer

Job Description: 

We are seeking a highly skilled and dedicated Network Operations Engineer with good proficiency in English and the ability to work in a follow-the-sun shift environment. 

As a Network Operations Specialist, you will be responsible for ensuring the smooth operation of our global network infrastructure, providing support to internal teams and external clients across different time zones. 

Your expertise in network operations, combined with excellent English communication skills, will be crucial in maintaining high network availability and resolving issues promptly.

 

Responsibilities:

Monitor the performance and availability of the global network infrastructure across multiple time zones. Respond to network incidents, troubleshoot issues, and perform root cause analysis to resolve network-related problems promptly. Collaborate with cross-functional teams to design, implement, and maintain network enhancements or new deployments. Conduct regular network maintenance activities, including configuration changes, firmware updates, and equipment replacements, following established change management processes. Create and maintain comprehensive network documentation, including diagrams, configurations, and operational procedures. Provide technical support to internal teams and external clients, assisting with network-related inquiries, troubleshooting, and problem resolution. Conduct network capacity planning and make recommendations for infrastructure upgrades or enhancements based on anticipated demand and growth. Ensure compliance with network security policies, including monitoring for security vulnerabilities, conducting periodic audits, and implementing necessary measures to protect the network infrastructure. Stay up-to-date with emerging network technologies and industry trends, evaluating their potential benefits and recommending their implementation where appropriate. Adhere to follow-the-sun shift schedules, including 12 hour rotational day shifts, to provide 24/7 coverage for network operations.

 

Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in network operations or a similar role, preferably in a follow-the-sun shift environment. Proficiency in English, with excellent verbal and written communication skills. Strong knowledge of network protocols, technologies, and topologies (TCP/IP, Ethernet, VLAN, routing, switching, etc.). Experience with network monitoring and management tools (e.g., Nagios, SolarWinds, Netbrain). Demonstrated ability to troubleshoot and resolve complex network issues efficiently and independently. Familiarity with network security concepts, including firewalls, VPNs, and intrusion detection systems. Solid understanding of change management processes and experience implementing changes in a production network environment. Excellent teamwork and collaboration skills, with the ability to work effectively with global teams across different time zones. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Certifications such as CCNP, or equivalent are highly desirable.

Willingness to work flexible hours and be part of a follow-the-sun shift rotation