Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimisation and / or managing of the optimisation of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.


 

10 years of experience in 4G/5G radio network planning and optimization activities. Expertise in Nokia 4G/5G SW & HW different releases Nokia’s RAN parameters, counters, KPIs and features. Experienced and knowledgeable with different 5G architectures “NSA, SA, cmW, mmW”, C-RAN/O-RAN is a plus.  Excellent knowledge of 3GPP releases and protocols. Ability to lead all activities for network's maintenance and improvement of network KPI's In depth trouble-shooting capability for analysis of network statistics, KPIs, UE logs, eNB/gNB logs.  Long term technical career objective in NPO domain. Excellent communication skills, ability to interface & influence the customer. Decision making capabilities, able to influence the customer. Good interpersonal, presentation skills and team player. Self motivated. Result oriented with focus on product quality and customer satisfaction. Able to think out of the box to resolve complex scenarios and be able to effectively justify the rationale behind proposed recommendations. Able to communicate effectively while working with a large team in collaborative mode working in different time-zones. Able to meet targets consistently and maintain complete transparency with the team. Strong Leadership for colleague & customer, and good mentor of the junior engineer. B.Sc. degree in Telecommunications or relevant departments Fluent in English, other languages are plus “French, German, Italian...etc.”

As part of our team, you will:

Participate in Nokia's NPI across Europe from NPO's side. Act as a main point of contact for all technical queries and liaise with Nokia’s R&D in case of in-depth product related support. Lead and deliver customer’s technical workshops regarding 5G. Validate the performance of the newest RAN SW in lab & customer’s network. Design, test and assess the performance of Nokia's latest 5G features for our customers. Be in contact with our product line teams for the latest release notes, corrections and algorithms change. Mentor and guide Nokia’s remote global delivery support team members to ensure quality & on time delivery. Share knowledge and best practice with other NPO team members across Europe & globally. Performs critical (sometimes escalated) design and performance activities in customer projects independently (complex problem solving in projects and multi-vendor environments).  Develops/reviews and makes recommendations on network-wide design covering performance, spectrum & capacity supported by recommendations (within and across the region).  Organizes field measurements, plan and implement test cases in the lab. Performs network audits to identify network faults and parameters inconsistency. Optimizes networks with all components based on traffic trends and customer forecasts. Supports in developing network configuration file and interface analysis. Act as a main point of contact for all technical queries and liaise with Nokia’s R&D in case of in-depth product related support.  Lead and deliver customer’s technical workshops regarding 5G, and the newest technologies “Network slicing, O-RAN, C-RAN...etc.” Design, test, and assess the performance of Nokia's latest 5G features for our customers.  Validate the performance of the newest RAN SW in the lab & customer’s live network.  Troubleshoot different RAN & E2E network logs and traces to locate the issue and propose a resolution. Be in contact with our product line teams for the latest release notes, corrections and algorithms change.  Mentor and guide Nokia’s remote global delivery support team members to ensure quality & on time delivery.  Frequent knowledge share and lessons learned inside the NPO.