Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Manages user access and ongoing maintenance to user access to all Insurance payer website portals for all LVHN and LVPG colleagues, as well as third party entities requiring access in accordance with a signed Business Associate Agreement. Works to develop and maintain an organized and timely process for adding, updating and tracking user access to each payer website. Troubleshoots and works to resolve payer website logon access issues.

Job DutiesAdd, update and delete user access to all payer websites for all LVHN revenue cycle end users including all LVPG and Third party vendors who have a valid signed Business Associates Agreement on file. Work to develop and maintain an organized and timely process for requesting, adding, updating and tracking user access to each payer website. Troubleshoot and work to resolve payer website logon access issues with individual colleagues. Work with respective payer website Administrators and LVHN I/S on any upgrade, modification or outage to minimize LVHN colleague access downtime to those websites. Conducts annual audits to ensure user profile records are up to date. Work to add LVHN to any new payer websites or portals as requested by LVHN colleagues. Collaborate with PFS leadership on requests for payer website access for new hires and new vendor users.
Minimum QualificationsHigh School Diploma/GED 2 years professional or facility billing and/or collections for all major third-party payers or work experience in healthcare related field. High attention to detail. Investigative and troubleshooting skills, i.e. ability to identify, analyze, and solve problems. Ability to handle multiple tasks, deadlines, and requests utilizing appropriate time-management skills. Computer skills and working knowledge of Microsoft Office and other computer-based applications in order to create and maintain spreadsheets, databases, and perform word processing functions.
Preferred QualificationsAssociate’s Degree
Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

2100 Mack Blvd

Primary Location:

Mack Building

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

Monday-Friday; 8:00a-4:30p

Department:

1004-13053 CSS-Revenue Cycle Systems