Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Network Product Manager – Director

Overview:
Network Product Manager – Director defines services and solutions aligned with market needs and corporate objectives, ensuring that the pay-out partner network meets required standards for delivering high-quality payment services. This role also provides product expertise to drive sales and revenue while supporting the expansion of the receive footprint.

This position is responsible for supporting the execution of the Mastercard Cross-Border Services Product Management roles and responsibilities. This role works in conjunction with other teams/requestors to draft the business requirements for product development and complete all product and project readiness activities required to commercialize new features and functionalities.

Role
•\tAct as a Subject Matter Expert (SME) for all aspects of the product, leading training for internal stakeholders and regional partners on product functionality and strategy.
•\tUtilize the Aha Road mapping tool to build and manage product roadmaps, prioritize initiatives, and report on network development progress.
•\tPartner with Product Owners to gather, elaborate, and document business requirements, ensuring that delivered solutions meet product needs and objectives.
•\tAdhere to the product development life cycle, incorporating Studio and P&E partnership principles to deliver prioritized projects.
•\tDrive ideation and conceptualization sessions with stakeholders, including customers, sales teams, and technical experts, to develop innovative solutions for market opportunities and pain points.
•\tCollaborate closely with design and engineering teams to translate concepts into detailed product requirements, user stories, acceptance criteria, and technical specifications.
•\tDefine and prioritize product enhancements and features based on customer feedback, business needs, and competitive analysis.
•\tEngage in cross-functional collaboration with stakeholders from sales, marketing, engineering, and customer support to align priorities, propel initiatives, and maintain effective communication.
•\tLead and participate in cross-functional projects within the Product Management vertical to drive product innovation and improvement.
•\tDefine transaction routing and network rules based on operational intelligence, partner performance, and transaction characteristics, reviewing and updating them regularly as new partners are onboarded.
•\tConduct research and provide insights into alternative payment solutions, market trends, and emerging technologies.
•\tDrive research and development of pay-out technologies, coordinating with Product, Operations, Technology, and PMO teams.
•\tOffer subject matter expertise on domestic banking systems, regulatory constraints, and local payment systems in target markets.
•\tManage and update the Network Endpoint Guide with critical country-specific payment processes, documentation, ACH details, and payment type restrictions.
•\tMonitor and analyze market trends, endpoint partner characteristics, and client issues to assess network performance and identify improvement opportunities.
•\tCollaborate with operational teams to validate and monitor network integrity using transaction analysis.
•\tSupport sales teams by developing effective sales materials and managing product content for internal and external network collateral.
•\tDefine and implement the receive strategy, identifying and qualifying market opportunities based on local knowledge and quality-of-service needs.
•\tWork with engineering, design, and cross-functional teams to deliver product requirements, roadmaps, and timelines.
Utilize key performance indicators (KPIs) to measure product performance and drive continuous improvement.

All About You
The ideal candidate for this position should:
•\tUnderstanding of new payment messaging protocols, specifically as it relates to cross border instant payment schemes
•\tDeep knowledge of payment and clearing systems as they relate to both domestic and cross border payments
•\tUnderstanding of current payment trends and developments, both from a flow and technological perspective
•\tUnderstanding different client segment needs such as Banks, Financial Institutions, Payment Service Providers and Corporates
•\tProven track record in product management, with experience in the payments industry or related sectors.
•\tStrong analytical skills, with the ability to interpret market data and customer insights to drive product decisions.
•\tExcellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
•\tStrategic mindset with a focus on innovation, customer value, and business growth.
•\tExperience with agile development methodologies and product management tools.
•\tKnowledge of regulatory requirements and compliance standards in the payments industry is desirable.
•\tExcellent problem-solving, critical thinking and analytical skills, and ability to think strategically and translate concepts into clear, actionable strategies and tactics;
•\tStrong self-motivation and organizational skills;
•\tAbility to build and maintain strong, productive, collaborative working relationships with internal stakeholders over cross-functional teams from multiple countries.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.