Network Services Technician Below you will find details for the position including any supplementary documentation and questions you should review before applying for this opening. To apply for this position, please click the Apply for this Job link/button. If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link. Bookmark this Posting Print Preview | Apply for this Job Position Details Position Information Position Title Network Services Technician Classification Title Administrator Position Number B1189PD Grade Level P2 Starting Wage/Salary $65,000 - $78,000 plus exceptional benefits Close Date Open Until Filled Yes Open Until Filled Notes Applications received by January 20, 2025 will be given first priority consideration; by January 26, 2025, next priority consideration. If the position remains available after this date, applications will be considered as they are received. Position Type/Employee Class Administrative Faculty Status Not applicable FTE 1.0 Contract Months 12 Overtime Eligible Exempt Location Bend Hybrid Remote Work Eligible? No Exceptional COCC Benefits Summary CLICK HERE TO VIEW BENEFITS & PERKS Primary Purpose As a Network Services Technician, you’ll play a key role in keeping the College’s network running smoothly. You will work alongside a team of other networking professionals to meet COCC’s technology goals. You will have a wide range of duties including support, technology research, project management, and network design. In addition, you’ll collaborate with other ITS teams to evaluate, configure, and implement changes to the network, helping to improve our overall technology infrastructure. This isn’t just about fixing problems—it’s about being a part of a team that drives forward-thinking solutions. Essential Duties and Responsibilities While no two days are the same, you will often find yourself: + Supporting and maintaining a reliable network infrastructure, ensuring smooth operations across COCC’s wired and wireless systems. + Troubleshooting and resolving network issues, collaborating with your and other ITS professional teams to implement solutions and improve network performance. + Assisting in the installation and upgrading of network equipment, while ensuring systems meet the latest technical standards and regulations. + Contributing to exciting network projects, from improving security measures to implementing new technologies that enhance campus connectivity and growth. + Collaborating with colleagues across departments to provide technical support and training, helping to keep everyone connected and up to date. + Developing recommendations to optimize systems with the use of industry-leading monitoring and maintenance networking tools. Department Specific This position does not have a specific close date. Applications received prior to January 20, 2025 will be given first priority consideration; applications received after that date and before January 26, 2025 will be give second priority consideration. If the position remains available after this date, applications will be considered as they are received. Knowledge, Skills, and Abilities Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies. + This position requires someone with strong technical support skills with the ability to build strong, collaborative relationships with department co-workers, faculty, administrators, and other COCC employees. + A strong understanding of network topology and client connections to the network. + The ability to understand and resolve issues with administering and maintaining an educational infrastructure, including network connectivity, Internet access, wireless access, etc. + Ability to provide input in making decisions regarding changes to the network such that network interruptions are rare, generally planned, and brief in nature. + Ability to review and evaluate the College network infrastructure and make relevant recommendations. + Ability to gather and correlate information from COCC personnel and monitoring systems to identify and resolve network issues. + Basic knowledge of data security including encryption, intrusion detection, firewalls, virus protection, etc. + Ability to use office equipment, power tools, machinery, computers, and network diagnostic tools. + Ability to work with Network and Communication partners and ITS technical support staff. + Knowledge monitoring and maintaining routers, switches, and other networking devices. + Ability to support outside agencies telecommunications needs as defined by contractual agreements with COCC . + Must be able to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter. Ergonomic Requirements Working hours will include early and late hours with possible weekend work, coverage for emergency outages during off hours, and residence hall support. Work is conducted in an ordinary office, mostly sitting. A computer screen is used approximately 75% percent of the time. All individuals are required to be able to perform essential functions without significant risk of injury or to otherwise demonstrate or explain how they can perform the essentials listed above. Physical dexterity and movement of equipment and wiring capability are frequently expected. Minimum Requirements Education: + Associate’s degree in a technology-related field or equivalent experience. Experience: + Three years of experience with network infrastructure activities such as monitoring and configuring network routers and switches, VoIP systems, and supporting network infrastructure. + One year of experience working in an enterprise and/or production technology environment, providing complex end-user support. Certifications: + CompTIA Network+ or CCNA certifications required, or obtained within 12 months of employment start Date. License: + Valid Oregon Driver’s License or ability to obtain within 30 days of employment. Equivalency Statement The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify by responding to the supplemental question presented during the application process. Preferred Qualifications Education: + Bachelor’s degree in a technology-related field or equivalent. Experience: + Greater than three years of experience with networking infrastructure activities. + Experience with wiring network infrastructure including types of wiring categories. EEO Statement The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211. This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3. In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.