Location: Bowling Green, KY Category: Staff Posted On: Fri Jan 17 2025 Job Description: Purpose of Position As a member of the Network Services team, the Network Specialist position configures, implements, documents, and maintains network and voice equipment, systems, and applications. Their services extend primarily across access and wireless infrastructure. The Network Services team is essential to the proper operation of the University's network and communications services through the provisioning of customer-facing services, as well as technical support to auxiliary and core groups within the Information Technology Services unit and the university. This position reports to the Lead Network Engineer as a part of the Infrastructure and Operations department.This is not a remote position. Primary Duties and Responsibilities + Supports and maintains a large campus network serving diverse needs + Installs and configures enterprise-grade network switches, wireless access points, and routers + Diagnoses and resolves network-related problems + Maintains network and voice documentation and operates supporting systems including, but not limited to, network management, security, authentication, and voice-related systems + On-call responses for network outages and network-related issues. "Off-hours" schedule flexibility for planned or emergency work as needed. The position is expected to maintain adequate internet connectivity from their residence. + Coordinates with internal and external groups to resolve technical issues + Assists with research, planning, testing, and implementation of new technologies and services Knowledge and Skills Considered Essential for Success + Good analytical and organizational skills + A methodical and highly detail-oriented mindset + Excellent time management and multitasking skills to complete deliverables according to schedule + Ability to work independently, one-on-one, or with a team + Must be motivated and take the initiative when appropriate, but involve others as needed. + Ability and willingness to learn new skills as needed, many times as a self-study endeavor + Excellent and demonstrable troubleshooting and diagnostics skills + Exceptional customer service skills + Work experience with enterprise wired/wireless deployments + Work experience with the topics represented by these terms: Ethernet, IP, VLAN, SNMP, DNS, DHCP Job Requirements: + Bachelor's Degree + Minimum of two years of recent work experience + Experience with enterprise network equipment such as Cisco + Prospective candidates must be able to work from a ladder, lift up to 50 lbs, and have a functional knowledge of basic hand tools. Additional Information: Salary Range: $55,300 - $60,000 Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment. Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices. Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at ena.demir@wku.edu or by phone at (270) 745-6867. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/ website. Information concerning educational programs offered by WKU are provided at: http://www.wku.edu/atwku/academics.php For information related to job postings, please email employment@wku.edu.