NETWORK SUPPORT SPECIALIST Date: Oct 10, 2024 Req ID: 43981 Location: Little Rock, AR, US, 72205 Category: AR DEPARTMENT OF HEALTH Anticipated Starting Salary: 57,755.15 Arkansas Department of Health 4815 W Markham Street Little Rock, AR 72205 Position Number: 22128730 County: Pulaski City: Little Rock Posting End Date: 10/17/24 Administration – Information Technology *CLASSIFIED AS A SAFETY SENSITIVE POSITION* Additional Preferences: Occasional or frequent twenty-four (24) hour on-call duty may be required. Experience in Cisco IOS preferred. Experience with network monitoring software preferred. Experience with Windows 10 and 11 preferred. Experience troubleshooting PC Hardware and Software in a LAN Environment preferred. Hiring Official: M. Lattimore Recruitment Contact: Sheila.Smith@arkansas.gov - 501-661-2268 The mission of the Department of Health is to protect and improve the health and well-being of all Arkansans. Position Information Class Code: D039C Grade: IT06 FLSA Status: EXEMPT Salary Range: $57,755.00 - $92,120.00 Summary The Network Support Specialist is responsible for maintaining and troubleshooting the state data, voice, video, and wireless networks. This position is governed by state and federal laws and agency/institution policy. Functions Maintains data, voice, video, and wireless networks for the state. Helps evaluate network management and monitoring products, as well as other vendor products. Monitors all network systems for potential problems. Monitors IOS levels and makes recommendations for upgrades, in order to support new technology or customer requests. Helps develop and maintain relationships with network users and vendors to provide best possible solution to customer needs. Supports core network hardware and software installations and changes. Maintains and supports internet content filtering solutions for customers. Performs other duties as assigned. Dimensions None Knowledge, Skills and Abilities Knowledge of management and troubleshooting of a large data network or a large wireless network. Knowledge of network monitoring tools. Knowledge of data, voice, video, and wireless networks. Ability to communicate orally and in writing and provide assistance in resolving technical issues. Ability to read and comprehend technical documents to resolve problems. Minimum Qualifications The formal education equivalent of a bachelor's degree in information technology, computer science, systems engineering, or related field; plus two years of experience in data network operations/design, or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Licenses None The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law. Nearest Major Market:Little Rock