Kforce has a client that is seeking a Network Surveillance Engineer in Littleton, CO. Summary: The Network Surveillance Engineer, RAN, Wireless NOC will be supporting the Client's Wireless' 24/7 Network Operations Center. The Network Surveillance (NS) Engineer will monitor the RAN Network, creating and providing initial troubleshooting of 5G cell site incident tickets. The NS Engineer will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Tier II when necessary. A successful NS Engineer will be supporting the end-to-end monitoring and troubleshooting of the entire 5G ORAN platform. The NS team will quickly analyze service and system issues, determine corrective actions and implement to restore services. This position will be required to escalate complex issues to our Fault Isolation and Management team, and will determine root-causes for failure and develop corrective actions. Responsibilities: * Own responsibility for end-to-end monitoring of the RAN EMS's and observability tools * Own responsibility for Incident identification, ticket logging and impact assessment in the ServiceNow ticketing tool * Own responsibility of Market chat groups, initial troubleshooting and necessary support * Support site monitoring/health checks following maintenance activities (CR's) * Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business * Collaborate and escalate issues with the FIM, Advance Ops, Engineering and Vendor teams when critical/time sensitive support and resolution is needed * Manage outage and emergencies, including the agreed assurance KPI's and SLA * Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management