MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Network Services Administrator to support our fast-growing In-Building Wireless Solutions, Network Services Team.
MCA is building a team of people who share our values of service first, growth, teamwork, and safety. We take our work and customers seriously and believe our best work can be fun. When you join our team, you join the MCA family! We offer competitive compensation and comprehensive benefits, including Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay, Education and Certification Incentives and much more.
WHAT YOU WILL BE DOING:Network Administration:Design, implement, and maintain network infrastructures, including LAN, WAN, VPNs, SDWAN and wireless networks to ensure remote connectivity to DAS, Public Safety, and other 3rd party wireless networks.Monitor network performance and troubleshoot connectivity issues.Engage in customer discussions around network security to ensure proper implementation of firewalls, intrusion detection systems (IDS), and VPN technologies.Configure, manage, and maintain network hardware (wireless modems, routers, switches, firewalls, etc.) and software.Provide support for network-related issues, ensuring minimal downtime.Systems and Tools Administration:Define, implement, integrate, and manage Network Management tools such as NMS, Trouble ticketing, and database tools through the use of APIs and other strategies.Load new device types and networks into network tools with in-depth knowledge of SNMP, MIBs, and OIDsCustomize tools to adjust to changing business needs in order to manage customer cellular and public safety wireless networksPerform regular backups, restores, and recovery tasks to ensure data integrity.Ensure database security, implementing appropriate access controls and encryption protocols.Monitor and maintain database health, availability, and storage capacity.Collaboration & Support:Collaborate with software developers and MCA IT team members to ensure seamless system integration.Provide technical support for both network and database-related issues across departments.Assist in the troubleshooting and resolution of both network and database problems.Offer training and guidance to junior team members and end-users when necessary.Documentation & Customer Reporting:Maintain up-to-date documentation of network configurations, database schemas, and troubleshooting procedures.Develop, update, and automate customer facing reports on system performance, network uptime, and database health.Participate in disaster recovery planning and testing, ensuring proper documentation is in place.Continuous Improvement:Stay updated with the latest trends in networking and database technologies.Evaluate new tools and technologies to improve network and database performance.Implement improvements to increase the efficiency and scalability of IT infrastructure.
WHAT YOU WILL BRING TO THE TEAM:You will bring an unwavering focus on the customer by delivering Best-In-Class network performance and exceeding contractual SLAs for response times and network availability.You will bring a positive can-do attitude that partners with our regional operations teams and finds ways to deliver for our customers.You will bring a focus on details, process, innovation, and a proactive approach that will help push our service delivery to the next level.You will help build a Network Services Field and NOC team that delivers an outstanding network performance and customer experience.
BASIC QUALIFICATIONS:
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).Proven experience in both network administration and database management.Strong knowledge of networking protocols, TCP/IP, and network security principles.Experience with database management systems (DBMS), such as MySQL, PostgreSQL, Oracle, or SQL Server.Proficiency in network hardware (routers, switches, firewalls, etc.) and software.Experience with network troubleshooting tools (Wireshark, traceroute, ping, etc.).Proficiency in network monitoring tools and protocols including SNMPSolid understanding of cloud technologies and services (e.g., AWS, Azure).Knowledge of backup, disaster recovery, and high availability concepts.Strong problem-solving skills and attention to detail.Excellent communication and collaboration skills.Ability to work independently and as part of a team.PREFERRED QUALIFICATIONS & TRAITS:
Certifications in networking (e.g., CCNA, CompTIA Network+) and databases (e.g., Oracle DBA, Microsoft SQL Server).Familiarity with scripting or automation (e.g., Python, PowerShell, Bash).Experience with cloud-based databases and networking solutions.YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Standard office hours with occasional on-call availability for network/database issues.Ability to work in a fast-paced, dynamic environment with multiple priorities.Occasional travel may be required for on-site installations or troubleshooting.Remote “work from home” is possible and requires dedicated workspace, quiet environment, high speed internet. Physical demands include ability to sit for extended periods at a computer workstation, occasional standing and walking, and light lifting up to 50 pounds in office and on-site customer environment Visual acuity requirements: Close vision to perform computer workCommunication: Extensive phone and Teams conversations and conference calls
TRAVEL REQUIREMENTS:
Occasional travel to locations in IWS regions may be required for specific meetings with internal teams, customers, or to troubleshoot and resolve network issues.
DIRECT REPORTS:
No direct reports are anticipated.
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service is not just a motto for MCA, and it is an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
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