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Detailed Job Description:  

Under direct supervision, responsible for assisting higher level Network Technicians responsible for the operational support and maintenance for network systems. Associate’s degree in Computer Science or its equivalent qualification-highly desired. Network+ & A+ Certification-highly desired. 3+ years or more experience working in information technology environment. Resolves software, hardware, phone systems, and network problems. Assists users with PCs, Chromebooks, Macs, printing, Local Area Networks (LAN), and associated software. Assists schools with the use of Active Directory, Viewsonic Boards, Interactive White Boards, computers, and wireless technology. Knowledge of troubleshooting techniques and windows networking, including TCP/UDP, DNS, DHCP, FTP, SSL, IP, HTTP, MQTT, SSH. Researches, plans, procures, installs and maintains computer hardware and software. Exceptional ability to diagnose and resolve various problems independently and perform modification when necessary. Ensure that hardware nodes used for machine communications to the cloud are correctly configured; also provide hardware and software support. Administers and documents technology inventory. Plans and coordinates technology projects, policies, and procedures. Performs special assignments, services on project teams, and stays up to date with latest technical skills. Willingness and ability to travel to various customer sites when necessary to fix their issues. Performs other duties as assigned.

Experience required: 3 Years