63500-93600 per year | Tucker, GA, USA | Hourly | Full Time Do you want to play a vital role in ensuring the reliable delivery of electricity to millions of Georgians? Georgia System Operations Corporation is a not-for-profit organization responsible for managing and monitoring the electric grid for 38 of Georgia's electric membership corporations. We are seeking a Network Technician/Operator to join our Operational Technology Control Center. At GSOC, we're committed to providing safe, reliable, electric system operations, delivering affordable power to millions of Georgians: and this position supports our mission. If you're a driven professional with a passion for network operations, we encourage you to apply. PLEASE NOTE: This role supports a 24x7 network operations center. We are seeking candidates that are able to comply with the following schedule: Friday 6AM-2PM, Saturday 6AM-6PM, Sunday 6AM-6PM, and Monday 6AM-2PM. Job Duties: + Network Technician/Operator I + Responds to alerts, tickets, and related requests as a member of a 24x7 network operations team. Primary activities include first level troubleshooting, escalation to appropriate resources, and ticket documentation. + Operates and maintains network devices including routers, switches, and firewalls through remote access or by dispatching field support teams. (>8000 devices) + Opens tickets and works with 3rd party carriers and technicians for remote repair. + Communicates situational awareness to leadership, customers, and associated stakeholders. + Performs configuration tasks through a ticketed change management process. + Corporate and department training programs are provided and must be successfully completed on an annual schedule. + This position requires compliance with all applicable laws, regulations, industry standards, and corporate policies. Must be willing to engage and participate in an environment of compliance and continuous improvement. + Network Technician/Operator II (In addition to the above duties) + Administers installation, testing, and upgrades of network equipment in the datacenters and various locations across the state of Georgia (>1200 locations). + Supports escalated network issues from the Security and Network Operations Center. + Provides cross-training to team associates on operations procedures and tasks. + Regularly contributes to network procedure documentation. + Participates in lessons learned sessions, analyzes network communication and hardware failures, and generates outage reports with a focus on continuous improvement. Required Qualifications: Education: Bachelor's degree preferred in Engineering, Engineering Technology, Computer Science, Business Administration, or related field. Experience: + Network Technician/Operator I + Experience in Network Operations or Engineering (equivalent experience may be considered in Telecommunications, Information Technology, Industrial Control Systems, or related Business Administration). + Experience operating, troubleshooting, and upgrading Cisco routing and switching hardware. + Experience using ticketing systems for incidents and change control in an ITIL environment. + Experience with network monitoring applications for alerts and troubleshooting. + Strong written and verbal communication skills + Network Technician/Operator II + 2 years' experience in Network Operations or Engineering (equivalent experience may be considered in Telecommunications, Information Technology, Industrial Control Systems, or related Business Administration). + Professional skills operating, troubleshooting, and upgrading Cisco routing and switching hardware. Desired protocol knowledge includes BGP, VPN, and VRF. + Hands-on knowledge of Juniper, Arista, Palo Alto, and similar vendors is a plus. + Experience using ticketing systems for incidents and change control in an ITIL environment. + Extensive use of network monitoring applications for alerting and troubleshooting. + Experience with network management tools and utilities related to mass configuration changes, backups. Scripting skills are a plus. + Experience with network protocol analyzers and other diagnostic utilities. + Excellent written and verbal communication skills. Equivalent Experience: + Network Technician/Operator I + Associates Degree in Engineering, Engineering Technology, Computer Science, Business Administration, or related field with at least 2 years of experience as stated above. + High School Diploma or equivalent with at least 4 years of experience as stated above. + Network Technician/Operator II + Associates Degree in Engineering, Engineering Technology, Computer Science, Business Administration, or related field with at least 4 years of experience as stated above. + High School Diploma or equivalent with at least 6 years of experience as stated above. Licenses, Certifications, and/or Registrations: + Technical certifications such as CCNA, CCDP, or similar is preferred. Specialized Skills: + Expertise in routing, switching, or network security using various equipment vendors. + Experience with Network Management and Monitoring tools. + Experience using Incident and Change ticketing applications. + Computer literate - proficient in the use of remote access software, MS Outlook, Word, Visio, Excel. Unusual Hours: This role supports a 24x7 Operations environment. The schedule is Friday 6AM-2PM, Saturday 6AM-6PM, Sunday 6AM-6PM, and Monday 6AM-2PM. Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing. Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.