Kforce has a client in Fresno, CA that is seeking a Network/Telephony Field Technician. Summary: In this role, the Technician will be primarily responsible for providing first level support to resolve problems with network/telephony products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors under the guidance of more senior team members. Essential Responsibilities: * Completes work assignments by following procedures and policies, and using data and resources * Collaborating with others to address business problems * Adhering to established priorities, deadlines, and expectations * Communicating progress and information * Occasionally identifying and recommending ways to address improvement opportunities * Escalating issues or risks as appropriate * Pursues self-development and effective relationships with others by sharing information with coworkers and customers * Listening and responding to performance feedback * Acknowledging strengths and weaknesses * Adapting to and learning from change, difficulties, and feedback * Follows procedures for incident escalation and notification to leadership * Follows standard operating procedures * Provides first level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly) * Supports efforts to analyze and prioritize incoming requests and alerts * Supports troubleshooting efforts in conjunction with customer to identify routine problems * Escalates routine problems, as necessary, to appropriate resource (e.g., support team, vendor) * Supports tracking and documentation of details of problems, status of service requests, and resolutions * Reviews information (e.g., procedures, installation, configuration) related to new technology