Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Network – Network Voice Admin
Position: Senior Systems Engineer
Experience: 5 to 8 yrs
Category: IT Infrastructure
Main location: Mumbai
Position ID: J1124-1867
Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Job Description:
The main objective of this position would be to provide support for NICE call recording for Cisco, IPC, MS Team, etc. platforms for entire India region. Also managing & supporting IPC Turret system. Propose latest technologies and innovation in domain, help and support BAU team for any critical incident or task, assisting team to ensure effective service management to meet service-level agreements and control costs.
Able to demonstrate the ability to undertake the above responsibilities.
- Has expert knowledge of NICE, IPC Services & added knowledge on Cisco IPT .
- Has working knowledge in designing and delivering NICE application installation.
- IPC installation and troubleshooting
- Excellent written and verbal communication skills.
- Able to work under pressure and meet deadlines.
- Able to demonstrate a high degree of flexibility including shift and out of hours working.
- Demonstrate a positive, diverse, and inclusive attitude that fosters excellent service and Business satisfaction.
- Excellent organisational skills
- Expert knowledge of ITIL disciplines
- Good team and relationship builder with excellent communication skills at all levels
- Excellent documentation skills
Direct Responsibilities
- Providing support for NICE & Verba call recording along with IPC Turret system.
- Monitoring of NICE, Verba & Etrali/IPC for India region
- Prepare and circulate Morning/Afternoon/Evening check list report for NICE, Verba & Etrali/IPC setup.
- Configuration & troubleshooting of NICE, Verba & Etrali/IPC related issues by resolving them with maximum customer satisfaction.
- Act as the front line T1/2 technical contact to interact with customers (business partners and direct customers)
- Installation of IPC Products.
- Installation of NICE/Verba//Etrali/IPC/ product update packs and hot fixes, if any.
- Maintain MIS (Incident/ Request /Changes) reports
- Maintain Recorded user List (monthly) in sync with Voice team.
- Configure and Troubleshooting for any other OEM Product and technology like Cisco, Microsoft etc.
- Applying MS patches on NICE, Verba servers on Monthly basis
- Support for BCP/DR drills
- Support for installing patches every month during weekends.
- Installation of additional Nice Licenses
- Coordinate with different BNPP internal teams for any new/additional requirements of Server, Database, etc. for any enhancements in Nice/Etrali/IPC Infrastructure
Contributing Responsibilities
- Support for installing patches every month during weekends.
- Installation of additional Nice Licenses
- Coordinate with different BNPP internal teams for any new/additional requirements of Server, Database, etc. for any enhancements in Nice/Etrali/IPC Infrastructure
Behavioral Competencies :
• Proven experience of delivering process efficiencies and improvements
• Clear and fluent English (both verbal and written)
• Ability to build and maintain efficient working relationships with remote teams
• Demonstrate ability to take ownership of and accountability for relevant products and services
• Ability to plan, prioritise and complete your own work, whilst remaining a team player
• Willingness to engage with and work in other technologies
Note: This job description is a general outline of the responsibilities and qualifications typically associated with the Virtualization Specialist role. Actual duties and qualifications may vary based on the specific needs of the organization.
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.