Key Responsibilities:   + Assist in configuring, managing, and troubleshooting Cisco network devices (routers, switches) in a LAN/WAN environment. + Support the deployment, configuration, and maintenance of Cisco Unified Communications (CUCM, UCCX, IM & Presence, CUC, VG, and Expressway) and VoIP solutions. + Monitor network performance and perform routine maintenance tasks, including firmware upgrades and patch management. + Participate in diagnosing and resolving network and VoIP-related issues to ensure minimal downtime. + Collaborate with senior network engineers on complex troubleshooting tasks and network optimization. + Assist in implementing security measures, including firewall rules, VPNs, and access control lists (ACLs). + Work with QoS policies to ensure optimal voice and data traffic flow across the network. + Maintain accurate documentation of network configurations, VoIP settings, and troubleshooting steps. + Help manage IP addressing schemes, VLANs, and subnetting for efficient network segmentation. + Engage in disaster recovery planning and implement network redundancy protocols, including DMVPN and HSRP. + Provide end-user support for VoIP phones, softphones, and related hardware/software issues. + Stay updated with the latest Cisco certifications, network technologies, and VoIP industry trends. Required Skills and Qualifications:   + B.Sc. degree in Computer Science, communications, or electronics engineering + Experience: 0-2 years in the Network & VOIP field.  + Entry-level Cisco certification (CCNA or working towards CCNA).     + Basic knowledge of Cisco IOS commands and networking protocols (TCP/IP, BGP, OSPF, EIGRP). + Familiarity with Cisco Unified Communications Manager (CUCM) and VoIP concepts.        + Understanding of network security principles (firewalls, VPN, ACLs, and encryption).    + Ability to work in a collaborative team environment and communicate effectively.       + Strong analytical and problem-solving skills, with attention to detail.          + Willingness to learn and adapt to new technologies and processes. Preferred Qualifications:   + Experience working with Cisco networking devices (routers, switches) and basic VoIP technologies. + Exposure to DMVPN and security best practices in a Cisco environment. + Familiarity with network monitoring tools such as SolarWinds, NetScout and PRTG. + Knowledge of scripting or automation tools (Python) is a plus. + Additional Cisco certifications (CCNP, CCNA Collaboration) are a plus. Powered by JazzHR