Job Title: Networking Security Engineer 2025 Job Description The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use. **NOW SEEKING | Juniper SRX | Networking Switching Engineer| R1478541** **LOCATION | Pavas CR4/Remote** **Job Description** + This position will deliver support as a component of Juniper’s maintenance support Services (Program). The TSE’s are in charge of providing technical support for Juniper devices (Routing, Switching, Security and Network Management Security. + The resolution of a Service Request may include problem isolation, lab replication, solution testing, packet capture, analyzing network traces, perform remote diagnostics and perform remote configuration. **Requirements:** + **High School Diploma** + **Advance English 90%** + **Schedule Flexibility** **Skills:** CCNA completed (version 7 updated) Networking Fundamentals Security BGP Dynamic Routing Protocols OSPF High Availability **Job Responsibilities** + Provide medium/high technical support via phone, live, secure meeting or e-mail by determining the best support options, which may include personal ownership until the completion of the case, requesting external support and/or escalating the case to a higher-level technical support representative. + Apply existing technical skills and begin to develop advanced skills using tools and equipment appropriate for the position or specialization. + Troubleshoot simple to complex hardware and/or software issues + Follow appropriate escalation path to resolve technical issues from customers + Assist external users of the client's technical products or services by answering questions and solving problems involved in their use. + Identifies, investigates, and researches user questions and problems, and may refer to technical, professional, or service personnel for follow-up, as appropriate. + Respond to basic to complex inquiries of a technical nature through case + Create and update documentation about issues or possible solutions Location: CRI San Jose - Jacks Language Requirements: Time Type: 2025-12-31 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**