Job Title:

Networking Security Engineer 2025

Job Description

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

NOW SEEKING | Juniper SRX | Networking Switching Engineer| R1478541

LOCATION | Pavas CR4/Remote 

Job Description

This position will deliver support as a component of Juniper’s maintenance support Services (Program). The TSE’s are in charge of providing technical support for Juniper devices (Routing, Switching, Security and Network Management Security.The resolution of a Service Request may include problem isolation, lab replication, solution testing, packet capture, analyzing network traces, perform remote diagnostics and perform remote configuration.

  

Requirements:

High School DiplomaAdvance English 90%Schedule Flexibility

Skills:

CCNA completed (version 7 updated)

Networking Fundamentals

Security

BGP

Dynamic Routing Protocols

OSPF

High Availability

Job Responsibilities

Provide medium/high technical support via phone, live, secure meeting or e-mail by determining the best support options, which may include personal ownership until the completion of the case, requesting external support and/or escalating the case to a higher-level technical support representative.Apply existing technical skills and begin to develop advanced skills using tools and equipment appropriate for the position or specialization.Troubleshoot simple to complex hardware and/or software issuesFollow appropriate escalation path to resolve technical issues from customersAssist external users of the client's technical products or services by answering questions and solving problems involved in their use.Identifies, investigates, and researches user questions and problems, and may refer to technical, professional, or service personnel for follow-up, as appropriate. Respond to basic to complex inquiries of a technical nature through caseCreate and update documentation about issues or possible solutions

Location:

CRI San Jose - Jacks

Language Requirements:

Time Type:

2025-12-31

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