As a Field Support Network, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.. You will need to visit the domestic client's offices / data centers on a daily basis or on an as-needed basis as part of this role.

Responsibilities:
As a Field Support Network, You are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software ( ie Vendor agnostic) with little or minimum support from superiors. E.g. include: Skills on Routers/Switches/ Load balancer. Typical examples of the other deliverables would be of deploying, managing and implementing networking solutions to address client business requirements..Configure and install software, servers, routers and other network devicesTesting and configuring software and maintain and repair hardware and peripheral devicesMonitor network performance and integrityResolve issues tiers of support have escalated by troubleshooting MPLS and local infrastructureAutomate tasks and monitor their effectivenessMentor team members on technical issuesCreate, oversee and test security measures (e.g. access authentication and disaster recovery)Communicate with users when neededMaintain complete technical documentationSuggest improvements to network performance, capacity and scalabilityPerforming troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of networkResponsible for Network Documentation using Visio Tools, MS-Power PointConfiguration and Troubleshooting of routes, VLAN, QoSCisco IOS security features and knowledge of security vulnerabilities, threats and attacksReady to work on 24/7 shifts to support client requirement.