About this opportunity:
The Networks C&E Delivery SME has a pivotal role that leads with impact, driving the success of construction, site acquisition and integration operations through effective coordination and leadership. This position serves as a dynamic expert between central teams, architects, regions, territories, and delivery teams to provide needed expertise during customer deliveries. The Delivery SME will have a direct impact on customer satisfaction, process efficiency, quality assurance, team development, and overall project success. This role requires strong leadership, communication, and problem-solving skills to deliver exceptional results and foster a productive work environment.
What you will do:
In the pre-sales phase and early phase of the project, provide input to the Customer Project Manager and/or Business Development on the level of efforts (including amount of hours) required based on the scope of the project, which will be used to develop and support the cost structure of the project Lead with impact by establishing strong connections between territory teams, training support, Environmental Health and Safety (EHS), by fostering collaboration and maximizing the collective expertiseChampion quality assurance by conducting rigorous audits, meticulously assessing processes, and empowering the team to continuously improve and meet the highest standards.Expert Technical knowledge of multiple customer construction standards, Ericsson construction practices and Ericsson back office functions to direct any back office or supplier team as required Elevate safety and quality standards by performing Root Cause Analyses (RCAs) on issues and incidents, developing effective corrective actions, and fostering a culture of safety and excellenceCultivate an environment of self-sufficiency and confidence, empowering team members to take ownership of their work, excel in their roles, and contribute to the overall success of projectsRepresenting Ericsson on Customer Calls for Technical Anomalies to drive solutions and provide training and understanding of solutions to offshore teams
The skills you bring:
Bachelor's degree in Construction Management, Engineering, or a related field (or equivalent experience)Proven track record of leading with impact in construction management or a similar roleDeep knowledge of construction or related processes, safety protocols, and quality standards, applying them effectively to drive exceptional outcomesExceptional communication skills, inspiring and motivating team members while building strong relationships with stakeholders at all levelsStrategic problem-solving and decision-making abilities, enabling effective resolution of complex challengesAttention to detail and multitasking skills, ensuring meticulous oversight of multiple priorities and competing demandsExemplary leadership qualities, developing solutions and leading teams to achieve their full potentialFlexibility to work outside regular business hours and travel as required
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Indianapolis
Job details: Service Delivery Management