Reviews and accurately processes life, health and annuity applications utilizing various administrative systems. Investigates reason codes and determines if underwriting requirements are met. Approves applications within the limits of authority level, and coordinates workflow of cases outside authority limits to underwriters for final disposition. Completes appropriate transactions, and thoroughly reviews and validates output to ensure accuracy. Researches inquiries and provides prompt and accurate service to internal and external customers. Assembles and mails completed policies to district offices, internal departments or agents upon completion. Ensures compliance rules regarding policy illustrations are met. Supports the overall goals of the department by meeting or exceeding department time service goals, quality standards and service level agreements. Adheres to Company guidelines regarding privacy, authorization requirements and accounting controls.
ResponsibilitiesWhat you will do:
Verifies, enters, approves and issues life, health and annuity applications in a timely manner compliant with state and federal guidelines.Facilitates the underwriting process, and allows for prompt payment of commissions encompassing new and re-issued policies along with replacement cases.Determines correct forms, signatures and required documentation to place a policy.Updates pending application files, including locating necessary documents and ordering appropriate requirements for underwriting; accurately removes items from a pended state.Reviews appropriate underwriting documents to determine whether an application should be referred to an underwriter or approved within processor authority limits.Receives approved cases from underwriter, reviews for completeness and accuracy, and codes application appropriate to the final disposition.Researches district office, internal department and agent inquiries. Provides clear, accurate and timely responses through various channels of communication.Maintains and accumulates Company product and procedural knowledge on current product portfolios.Handles status requests, and answers questions regarding new issue cases presented by underwriters, agents or other New Business associates.Sorts and distributes output to appropriate individuals within the department.Verifies output, and accurately assembles and prepares policies for delivery to district offices, internal departments or agents within established department guidelines.Develops and presents structured job-specific training as management directs, applying appropriate adult-learning principles.Completes educational training to stay current on state and federal laws regarding replacements, privacy and anti-money laundering.Performs other duties as assignedComplies with all policies and standards Qualifications High School Diploma Or GED Proven experience of accurately working in an environment with a high degree of time demands associated with heavy volumes and multiple demands. Demonstrated experience effectively servicing customers and providing excellent service. Proven strong analytical skills, including demonstrated experience identifying and quantifying problems, and providing effective resolutions.Proven working knowledge of life insurance products.Demonstrated strong attention to detail with excellent organizational skills.Proven examples of motivation, teamwork and experience working under limited supervision.Proven flexibility when faced with changes in work procedures. Provides examples of grasping and initiating new concepts in the workplace.Demonstrated strong written and verbal communication skills with the ability to convey/present information to internal and external customers in a clear, focused and concise manner while following proper rules of punctuation, diction and styleWorking knowledge of Word processing application.Working knowledge of email system.Proven examples of working independently and consistently meeting productivity and quantity goals.Work Setting/Position Demands:
Works in an office setting and frequently remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Performs frequent repetitive motions of the wrists, hands and/or fingers.Extended hours required during peak workloads or special projects.Travel Requirements:
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