Product operation team is focused on digital product operation, aims to improve customer satisfaction of Ford/ Lincoln digital products.  This team is responsible for the following scope:

Overcall product operation strategy & process establishment New demand portfolio operation New Product GTM, customer education Customer feedback close loop Digital product operation analysis Foundational product (account, Data package subscription etc.) OTA product operation etc.  Education Qualification Bachelor’s degree or above

 

No. of Years of Experience 5+ years of experience in portfolio management/ Program management, preferably in Automotive industry.

Professional Exposure

(Technical Skills)

 

Full skill of portfolio management, program management and product development process Strong understanding of digital product of Automotive industry. Possessing a basic technical knowledge to effectively communicate with technical teams and understand the feasibility and challenges of technical implementations. Familiarity with telematics and vehicle connectivity technologies, such as Bluetooth, Wi-Fi, and cellular networks. Familiarity with digital products, such as navigation, voice, infotainment features etc. Proficiency in using analytics tools to gather different information which could help understand the new demand value& feasibility. Skill in creating and maintaining new demand portfolio operation related process.

 

 

 

Preferred previous experiences

 

Rich experience in portfolio management, program management with tech background Experience working in the automotive industry, particularly with connected car technologies or telematics. Experience leading cross-functional teams’ collaboration, including Business owner, product owner, developers, designers, and other related teams.

 

Functional Skills Ability to develop and maintain new demand portfolio operation process. Skills in well organization of efficient meetings, good preparation before the meeting, well control of the meeting and good tracking after the meeting. Capability of driving different teams together to finish tasks quickly

 

Behavioral Skills Strong analytical and problem-solving skills, with the ability to navigate complex technical challenges. Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.

 

 

Special Knowledge/Skills  Required Strong understanding of portfolio management principles and methodologies. Excellent interpersonal and communication skills, with proven ability to influence stakeholders at all levels. Proficient in using portfolio management tools

 

 

Any Others

 

 

 

Tech background is preferred

Governance Framework Design& Implementation: Develop and implement robust new demand portfolio governance process to ensure consistent and transparent decision-making process; Establish & manage prioritization mechanism of new demands. Decision Support& Facilitation: Facilitate portfolio governance meetings and provide guidance to request owner, participator, decision maker etc.; Pre-review and guide topic related documents to make sure the topic is ready for discussion/ decision making in the review meeting to improve meeting efficiency. Act as a liaison between various departments, teams and stakeholders to ensure clear communication and alignment on portfolio direction New Demand Advanced Study Coordination: Act as Liaison of advanced study virtual team. Finish 1st new demand analysis. Find the right person, organize team to quickly figure out the high level assessment of feasibility study & cost T-shirt size evaluation.  New Demand portfolio system tracking: Maintain Jira tickets tracking in every milestone and change management for all the new demands. Continuous Improvement: Regularly review and update the portfolio governance process to incorporate best practices, lesions learned etc. Risk control: Ensure compliance with internal control requirements and regulatory guidelines for new demand portfolio governance