Date Posted:

2024-11-07

Country:

United States of America

Location:

OT243: NBB - BUFFALO, NY 354 SONWIL DRIVE, BUFFALO, NY, 14225 USA

 

We are made to MOVE you.  Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways.  We give people freedom to connect in a taller, faster, smarter world.   

Otis Elevator Company is searching for a highly motivated New Equipment and Modernization Operations Manager to lead a high performing team within the Upstate NY operating territory (OT).  

The New Equipment and Modernization Operations Manager will provide leadership of the new equipment and modernization business and team, including sales, field management, customer satisfaction within the Seattle operating territory (OT).  The candidate will have responsibility for the activities related to maintaining current customers and expanding the existing portfolio.  This work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region. This role has a direct reporting partnership with the General Manager of Upstate NY. 

 
Your Leadership Impact 

Lead the NE/MOD operations for the operating territory to drive business plan in support of the Operating Unit’s financial and non-financial objectives and support the implementation of territory operations initiatives 

Model Otis leadership behaviors to enable high morale of operating territory colleagues and demonstrate Otis’ cultural beliefs and best practices 

Establish and maintain customer centric partnerships through leading with pace, quality, and developing high performing teams to continue strong customer loyalty 

Develop and manage operational budget in partnership with General Manager through asset management, consistent billing, and manage expenditures for the most cost-effective results 

Ensure branches are in compliance with CPM17 and GS110 policies 

Drive NE QOP callback rate 

Ensure kick off meetings and target hours assigned prior to start of the project 

Provide on-going training, development, and leadership to the new equipment and modernization operations team 

Provide technical direction to field operations staff and participate in large bids 

Responsible for the quality of all new installations in designated territory 

Investigate and resolve all critical customer issues with the use of Otis and non-Otis products 

Report and present on recommendations for all product designs and performance requirements 

Monitor field tests as well as first inspection and data reports 

Consult with construction superintendents, constructors, and adjusters regarding problems encountered with product performance 

Proactively aid the region in regard to the malfunctioning of equipment 

Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe 

Drive a safety culture throughout territory through communication, discipline, recognition and train 

Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE’s, FPA’s 

Engage with local business agents proactively in partnership with Otis’s Labor Relations team 

 

Education 

Bachelor’s degree highly desired, with 5 years of experience OR 

Technical or Vocational degree, with 8 years of relevant experience 

High school, or equivalent, plus 10 years of relevant experience 

Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions 

 

Work Experience 

Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business 

5+ years people leadership experience in the elevator industry, or related industry 

Strong desire for candidates who have a proven track record of meeting financial goals and objectives 

 

Basic Qualifications 

5+ years elevator industry management experience required 

Ability to work in a highly team-oriented and dynamic environment 

Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers 

Needs to be self-motivated and able to manage many simultaneous projects and responsibilities 

Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software 

Strong leadership skills, goal-orientated, and self-motivated with excellent time management and organizational skills 

Knowledge and strict enforcement of company EH&S policy and processes 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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