Employment Type:Full timeShift:Day Shift

Description:

New Patient Coordinator – Call Center – Rensselaer, NY - Full time

If you are looking for a position as Registration Associate in the New Patient Coordination role, in a busy Call Center in Rensselaer, full-time, this could be your opportunity.  Here at St. Peter's Health Partner's, we care for more people in more places.  This position is located at 295 Valley View Blvd Rensselaer, NY.

Position Highlights:

Quality of Life: Where career opportunities and quality of life convergeAdvancement:  Strong orientation program, generous tuition allowance and career developmentWork/Life:  Monday – Friday Office Hours

What you will do:

The New Patient Coordinator is dedicated resource to support new patient appointment access. 

Process new patient appointment requests for Primary Care Practices (IM/FM)Point of contact for post-hospital/ED discharge appointment requests for patients with no PCPManage internal patients’ transitions resulting from PCP departure from practiceFacilitate internal transfer for patients who are “aging out” from our Pediatric divisionAppointment confirmation callsEPIC scheduling work queues & waitlistGood Faith EstimatesMedical Record RequestsNew patient appointment conformation calls

What you will need:

Strong leadership skills requiredAssociate’s degree preferred, High School Diploma/Equivalent RequiredDemonstrated proficiency with Microsoft Office product and other computer applicationsDemonstrated experience with delivering successful customer serviceDemonstrated experience with handling multiple priorities in a deadline driven environment.Managing difficult customers respectfully and without confrontationPrevious medical office experience preferredAbility to lift 25 lbs.

Pay Range: $17.50 - $21.80

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.