Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-Prosperity

Role and Responsibilities

The NPI Engineer I is responsible for providing technical analysis of new products being launched in North America by assisting with the concept development, preparation, and critical review of technical reports, documents, test procedures, user guides, and manuals. Utilizing common project management principles, the NPI Engineer I will manage multiple projects, update reports, and inform management regarding product launches.

Conduct a teardown analysis of all phones to identify potential improvements in product design and address repair serviceability challenges during reverse engineering. Provide a detailed analysis and report to the R&D team based on these findings.

Collaborate with the engineering team to enhance repair productivity for the next generation and improve product performance quality.

Communicate with Service Engineering management to ensure overall readiness for product launches.

Work with Product Management to establish product roadmaps and launch timelines.

Identify potential performance issues and share relevant technical and repair information with the appropriate SEA personnel. Share insights and experiences related to product troubleshooting, failure analysis, diagnostics, and repair techniques with repair technicians and supervisors to boost repair productivity and inform future designs that enhance product performance quality.

Skills and Qualifications

Must be fluent in both English and Korean, as heavy communication with the headquarters in Korea is required.

2 to 4 years of directly related work experience is required.   

Strong project management skills and the ability to prioritize tasks in a complex work environment are essential.

Comprehensive use of Microsoft Office applications.

Demonstrated ability to manage multiple projects simultaneously.

Capability to develop and maintain excellent working relationships with various levels within the company and with external contacts.

Must be able to influence others for acceptance and approval, as well as provide technical clarifications. Ability to gather and analyze data from multiple sources. Must be skilled in preparing spreadsheets, charts, graphs, and tables of information, and prioritizing multiple work assignments.

Competence in reading, critically reviewing, and providing written feedback on technical documents. Must be able to prepare reports, technical manuals, test procedures, and repair information for technical products

Must be able to work under minimal supervision and guidance, identify production team goals, and complete individual work assignments within established deadlines.

Preferred Qualifications:

Prior experience in the telecommunications industry is preferred.

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Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.