Job Description

As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business.  

 

A day in the life… 

Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards Recruit, hire, train, develop and motivate your team – their success is your success Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales Create a solid business plan that enables your team to work together to meet service and sales goals Support the success of your department by driving continuous improvements 

 

You own this if you have… 

1+ years of successful retail management experience The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders  Exceptional customer service skills and a passion to inspire others to deliver outstanding service Dynamic leadership skills and a proven ability to motivate and develop future leaders A proven track record of using key metrics to identify opportunities and drive business Effective communication skills The ability to work a flexible schedule based on business needs, including evenings and weekends 

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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