Job Summary:

As a Specialty Sales Associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. Through your specialty knowledge you will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:

Customer Service

Proactively engage and make a connection with customers.Asking questions and listening to customer's needs.Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR cardProvide premier customer serviceCooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.Uses specific knowledge to demonstrate product features and provide comparisons with similar products.When selling clothing or military uniforms, may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles.

Organization

Maintaining store appearance.

Sales

Cross-selling products and knowing layout of the store.Make suggestions to customer on latest trends and current promotions based on customer' individual needs.Upselling products.Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge/specs.Using a Point-of-Sales system, processing cash, exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.Completing various forms of paperwork reports and reconciliation.May handle special order merchandise, requests, including ordering tracking and providing updates to customer.

Inventory

Be the keeper of merchandise; complete all inventory processes, and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories .

Dependability

Adherence to assigned work schedule. Accurate and complete follow through on work assignmentsOther Duties as assigned

QUALIFICATIONS

Product Knowledge

In depth technical knowledge of how products work, warranties, and ability to compare products by features.

Experience

1-2 years of Retail or relevant work experience required; 6 months of product specific experience required.

Communication Skills

Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

Mathematical Skills

Basic math functions such as addition, subtraction, multiplication and division.Ability to use a calculator and calculate percentages and ratios.

Reasoning Ability

Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team, and take initiative independent of direct supervision.Ability to understand and problem solve customer needs.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors, but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.

This position is represented by the American Federation of Government Employees, Local 53