Next Gen Improvement Coach - Customer Contact & Claims

Your mission: Guide our teams towards a future where the customer is central. As an Improvement Coach, you transform our customer contact and claims departments into efficient and customer-focused teams that continually strive for an optimal customer experience. With a data-driven, lean approach and Agile mindset, you know best how to guide, motivate, and support people in their flow toward continuous improvement.

What you do:

You coach, facilitate, train, and mentor teams and leaders, to optimize the customer focus in the Customer Contact Center and Claims in the Netherlands. Promote a culture where the customer is central, and all decisions are made with the customer in mind. You guide teams in adopting Agile principles and Lean techniques to maximize customer value. You create an environment where teams can work self-directed and directly implement customer feedback based on data. You help them identify and eliminate waste in processes to increase customer satisfaction. You collaborate with fellow coaches to create formats and set standards for all other Allianz direct contact centers (Spain, Italy, Germany, and France).

What you bring:
Customer focus: A passion for delivering excellent customer service and building strong customer relationships.
Knowledge: A solid foundation in Agile methods (e.g. Scrum, Kanban) and Lean principles.

Skills: Strong coaching skills, analytical ability, and a customer-focused mindset.
Experience: Work experience in a customer-focused environment, preferably in a contact center

 

Are you looking for a job with plenty of room for personal development, in which you can make a real impact on customers satisfaction, work together with coaches and stakeholders to support the same flow in The Netherlands, France, Germany and Italy?

 

Are you our new Next Gen Improvement Coach?

 

Who you are:
 

Change agent: You are both an inspiring and pragmatic leader who motivates teams to change and puts the customer at the centre.
Problem solver: You are analytically strong and take ownership to find creative solutions to improve customer satisfaction.
Collaborator: You easily build relationships with both colleagues and customers.

Data-driven: You are used to working based on data and creating and showing data with the support of Power Bi
Role model; positive energy, fun, taking ownership, and seeing opportunities.

 

Sounds like a dream job, right? What we offer you:

 

A job at one of the Worlds best workplaces. We are acknowledged by Great Places to Work© as a workplace where people feel valued, respected and empowered.

Salary based on skills and experience. 

An NS Business Card which you may also use privately or a travel allowance of € 0,21 per km. 

25 vacation days and up to 13 extra days of ADV

You work together with a diverse and international team in Germany, Italy and Spain.

8% holiday allowance and a bonus of 12.5% of the gross annual salary

Pension provision with a personal contribution of 3.5%

Thursday afternoon drinks, table football and table tennis for relaxation 

We like to party and celebrate our successes. We also have our traditions. Each year we have big end-year party and of course a large sunny summer-BBQ.

 

Curious about what we can offer you as Next Gen Improvement Coach. Then we invite you to apply immediately!

 

 

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.