Night Audit
Rosewood Hotels and Resorts
Job Description We are currently looking for a Night Audit to join our Rosewood Munich team. Our Night Audit oversees the running of the hotel during the night, ensuring a smooth and seamless guest experience, and handling end-of-day financial reconciliations.
Essential Duties and Responsibilities:
Have a thorough knowledge of all standards and procedures required at Front Office. Oversee the Reception and Concierge during the nightEnsure the correct night audit functions are completed accurately and that all task lists including reception and concierge are completed fully and up to standard in a timely manner. Follow up on all arrivals left for the day.Make sure profiling is done correctly and to maintain/increase guest satisfaction.Be able to perform Front Desk/Concierge duties and provide support when required.Guarantee that necessary preparation is carried out for the morning shift.Be familiar with all the rate packages and promotions. Ability to handle various guest requests simultaneously.Strong sense of accountability and ability to work independently with a can-do attitude.Complete and receive a thorough handover with the Front Office Manager in the mornings/evenings.
Essential Duties and Responsibilities:
Have a thorough knowledge of all standards and procedures required at Front Office. Oversee the Reception and Concierge during the nightEnsure the correct night audit functions are completed accurately and that all task lists including reception and concierge are completed fully and up to standard in a timely manner. Follow up on all arrivals left for the day.Make sure profiling is done correctly and to maintain/increase guest satisfaction.Be able to perform Front Desk/Concierge duties and provide support when required.Guarantee that necessary preparation is carried out for the morning shift.Be familiar with all the rate packages and promotions. Ability to handle various guest requests simultaneously.Strong sense of accountability and ability to work independently with a can-do attitude.Complete and receive a thorough handover with the Front Office Manager in the mornings/evenings.
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