Job Summary The Coeur d'Alene Resort Front Desk Night Audit represents the first point of contact with guests and handles all stages of a guest's stay. The Front Desk Night Audit will register/book guests in and out of their rooms, while accommodating any special requests. Will also try to upsell guest rooms, by sharing available alternatives and options. Essential Functions + General reception duties including greeting Guests as they arrive and depart. + Check other's work, and correct mistakes. + Handle incoming phone calls, and take new reservations when necessary. + Check in and out multiple Guests per day. Job Requirements + Have the ability to multitask. + Must be able to sit for extended periods of time at a keyboard. + Must also be able to get up and down frequently to retrieve Guests registration packets, vouchers, file necessary paperwork, etc. + Must possess good cognitive skills in the areas of reading, proofreading, and problem solving/reasoning to assist in addressing a wide variety of Guest requests. + Basic math and money handling skills. + Must have good corrected vision to read a computer screen and verify data entries. + While a uniform is provided, a neat, crisp, professional office appearance is essential. + Possess an outgoing, positive, enthusiastic attitude. + Provide efficient, courteous service to our Guests. + Convey a calm and organized disposition even when busy. + Able to interact with upset guests. + Maintain a professional posture during service + Work as a part of a team. COMPENSATION & BENEFITS OPPORTUNITIES Work Perks: + Employee meal program + FREE parking + Uniform provided - with in-house laundry Medial, Dental, Vision & Life Insurance, Flexible Reimbursement Plan: + Full Time Employees are offered these benefits first of the month following 60 days of employment + Must maintain a minimum of 30 hours per week or more. + Variable hour team members could be eligible12 months after their date of hire, with supervisor approval, so long as they have averaged 30+ hours per week throughout their first year. 401K Plan: + Team members are eligible to participate at the age of 21 or greater and at the 1st of the month following 60 days of employment. + 2% match with a 4% contribution from the team member. PTO: + 6 months gets 7 PTO days - 728 hours (average 28 hours per week) + 1 year gets 10 PTO days - 1,456 hours (average 28 hours per week) + 2-4 years gets 15 PTO days - 1,456 hours (average 28 hours per week) + 5+ years gets 20 PTO days - 1,200 hours (average 23 hours per week) Holiday Pay: + Hourly team members who work on Thanksgiving and Christmas will be paid their wage at time and a half. Employee Discounts: + Team members enjoy 10-25% off at our beautiful Spa, 20% off at Hagadone Restaurants and Lounges (includes immediate family members and 2 friends), Free daily cruises (team member only, upon availability), discounted room rates, discounted golf rates and a 19% discount at Verizon Wireless, just to name a few!