Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Welcome to Hotel Murano, nestled in the heart of Tacoma. Proudly part of the Pyramid Global Hospitality portfolio. With 319 well-appointed guest rooms and an impressive 30,000 sq ft of meeting space spread across 19 versatile rooms, Hotel Murano isn't just a place to stay—it's a dynamic space that blends luxury with career opportunities. In the vibrant city of Tacoma, Hotel Murano reflects the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements. Join us at Hotel Murano, where your role extends beyond the conventional 9-to-5. It's about being part of a professional team that understands Tacoma's unique energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development! For Full-Time (Non-Union) Associates, we offer: Medical, Dental, Vision, Disability, & Life Insurance 401(k) Plan PTO - 14 days for first 3 years Holidays - 7 paid holidays and 2 floating holidays Employee Room Rate Discounts For Part-Time Associates, we offer: 401(k) Plan Sick Time: Accrue 1 hour for every 30 hours worked Employee Room Rate Discounts For Union Associates Vacation - 1 week after 1 year of service - 2 weeks after 2 years of service - 3 weeks after 7 years of service - 4 weeks after 15 years of service Holidays - Union positions 6 Paid Holidays and 1 personal day 401(k) Plan Sick Time - Accrue 1 hour for every 40 hours worked Employee Room Rate discounts Join us and experience a workplace that values your success, health, and happiness—every step of the way. Overview Job Summary: Check-in/check-out Hotel guests courteously and efficiently; process all payments according to established Hotel Murano guidelines and policies. Provide information and assistance to all guests and visitors. Special Qualification, Education or Licenses: High school graduate or equivalent vocational training certificate Must be a US citizen or possess a valid work permit Compute basic arithmetic Fluency in English both verbally and non-verbally Maintain confidentiality of guest information and pertinent hotel data Ability to input and access information in the property management system/computers/point of sales system Excellent phone & verbal communication skills Flexible schedule Essential Elements: Ensures that all room discrepancies are cleared Consistently presents a polished and professional role model image to guests, coworkers, and other departments Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is needed Coordinates out of order rooms with housekeeping Maintain complete knowledge of and comply with all departmental policies/service procedures/standards Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day Maintain positive guest relations at all times Resolve guest complaints, ensuring guest satisfaction Monitor and maintain cleanliness, sanitation and organization of assigned work areas Maintain complete knowledge at all times of: All hotel features/services, hours of operation All room types, numbers, layout, décor, and location All room rates, special packages and promotions Daily house count and expected arrivals/departures Room availability status for any given day Scheduled daily group activities Obtain assigned bank and ensure accuracy of contracted Keep bank secure at all times Meet with Supervisor to review daily assignments and priorities Access all functions of computer system Set up work station with necessary supplies Promote positive guest relations to all individuals approaching the Front Desk Process all guest check-ins Confirm reservation in system and review all noted information For guests without a reservation, sell a room type agreed upon Verify registration card information with the guest Obtain back-up information for guest credit/payment method and input into system; collect cash when designated upon check out. Advise guest of any messages, mail, packages, received for them Communicate services and amenities of the hotel to guests Direct Bell Person to escort guest and transport their luggage to the room Maintain guest history files on all guests Communicate VIP arrivals to designated personnel for escort and delivery of amenities Set up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room/tax/incidentals, comp) Accommodate room changes Document all guest requests, complaints or problems Take record and relay messages accurately, completely and legibly Offer detailed information on the voice mail system to callers and guests wishing to leave message Accept and record wake-up call requests Document and confirm reservations and Block rooms in computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Resolve discrepancies on the room status report with Housekeeping Match the bucket check to in-house guest ledger report; report discrepancies to Manager Process all check-outs Resolve any late charges Present folio to guest and resolve any disputed charges Settle guest accounts Retrieve guest room key from guest The above statements are intended to describe the general nature and level of work performed by associates assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Compensation Range The compensation for this position is $19.02/Hr. - $19.02/Hr. based on qualifications and experience.