About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description We invite you to become part of our Crew at one of the most desirable destinations on the Eastern Shore, Inn at Perry Cabin. A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. As a member of our Crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin! For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com Overview Duties include completing audits of hotel transactions during evening shifts. Also assists with greeting guests at the fronk desk and processing check-in/out transactions. Ability to work evening and/or overnight shifts, good customer-service and communication skills, attention to detail and flexible work schedule required. Previous night auditing experience a plus! Qualifications Job Description title: Full Time - Night Auditor $17.50 - $17.50 PH division: Rooms department: Front Office reports to: Front of House Manager classification: Non-exempt REPORTING STRUCTURE: POSITION SUMMARY: Ensure that the highest caliber of service is being offered to all guests in accordance with the Standards of Service provided by Inn at Perry Cabin, so that all their expectations are met or exceeded. This individual will be responsible for overall well-being of our guests and the property during late evening/early morning hours including but not limited to registration, checkout, problem resolution, and cashiering. ESSENTIAL JOB FUNCTIONS: Comply with all Standards of Service. Greet and welcome guests upon arrival. Maintain a positive, warm and friendly demeanor at all times. Smile, be attentive, helpful, and courteous to all guests, managers, and co-workers. Register guests into the computer, verifying reservation, obtaining address, phone number, email address and credit information. Accept payment for guest accounts both at the time of registration and at check out. Balance daily paperwork and assigned bank. Make a deposit and accurate report of receipts daily. Answer phone calls and questions concerning, but not limited to reservations, requests and/or giving directions to the hotel facilities, meeting rooms, or events held therein, in addition to dispatching phone calls as necessary. Book reservations from a combination of walk-in guests and phone call inquiries. Take ownership of all guest challenges. This includes recording, resolving and following up with the guest in a timely manner upon completion. Post miscellaneous charges and adjustments as required. Process gift card purchases and ensure delivery to the guest. Assist the concierge by providing accurate information on the hotel and local attractions to guests. Maintain current information and materials regarding hotel facilities and services, and local restaurants and attractions. Maintain a current resume book related to meetings and special events held in the hotel. Complete shift checklists and turn in daily. Run daily reports and ensure follow-up on all flags and special requests. Maintains complete and current knowledge of: Front Desk procedures. Daily and shift reports. All hotel facilities/services and local attractions/activities to respond to any guest inquiry. Restaurant hours of operation. In house VIPs and groups. Night audit procedures. Run night audit. Ensure that Restaurant checks have been posted properly. Front desk procedures, including making reservations or room changes as required. All hotel facilities/services and local attractions/activities to respond to any guest inquiry. Room Service Menu, including preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices. Delivers Newspapers daily. Maintains a high standard of personal hygiene and appearance in accordance with our Appearance and Grooming Standards. Ensures overall guest satisfaction. Assists other associates with their job functions to ensure optimum service to guests. Fosters and promotes a cooperative working climate, maximizing productivity and employee morale. Handles guest check-ins in accordance with established procedures. Anticipates guests’ needs, responds promptly and acknowledges all guests at all times. Promotes positive guest relations at all times. Assist with routine housekeeping tasks in guest and office areas. Send Daily Wrap emails Performs all job functions and tasks as assigned. PHYSICAL REQUIREMENTS: Walking and standing (10%) Sitting at desk (90%) Computer work (90%) Works indoors (95%); outdoors (5%) Works varied hours/days based on business need KNOWLEDGE & SKILLS Computer literate, proficiency in spreadsheet applications and word processing required. Experience with Opera or similar Property Management System preferred. Possesses strong customer service skills. Possesses strong knowledge about the hotel and the services offered. Possesses strong administrative and organizational skills. Possesses strong social skills and grace. Possesses strong interpersonal skills, tact and diplomacy. Ability to maintain confidentiality of both guest and hotel matters. Ability to input and access information in property management systems. Ability to work without direct supervision. Ability to focus attention to details. Ability to prioritize and organize work. Ability to maintain a flexible schedule according to the needs of the position and the demands of business. Schedule will include some evenings, weekends and holidays. Excellent written and verbal skills. Ability to be a clear thinker, analyze and resolve problems and exercise good judgment. EXPERIENCE, EDUCATION, & TRAINING Two years’ experience in a similar position in a luxury hotel setting desirable. High school diploma or GED required. College desirable. This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Compensation Range The compensation for this position is $17.50/Hr. - $17.50/Hr. based on qualifications and experience.