Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Night Concierge  (Remote Work) to achieve the company’s objectives and create a memorable guest and employee experience.

Work for a highly prestigious hotel in Concierge Team. Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages. Mainly work in night shifts (22:00 pm-7:00 am)  Remote work is available (4-5 days in a week) *3 months on-site training will be required at the commence.

 

Key Accountabilities

Deliver exceptional guest service in line with the Peninsula guidelines and standards to maintain a smooth relationship between management and guests as well as to anticipate and preclude dissatisfaction. Handle guest enquiries regarding the city, attractions, events, restaurants, transportation and etc. Assist guests on reservations and transportation arrangements. Coordinate guest feedback and ensure good services recovery.

General Requirements

Native Japanese or equivalent level of Japanese language capability.  Business level in written and spoken English. Possess resourceful knowledge of available city activities, i.e. theatre, arts, special exhibitions, concerts, shows, sporting events, leisure activities, sightseeing tours, etc.

 

Benefits we offer

Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension) Transportation Allowance (Subject to company policy; up to JPY 30,000/ month) Comprehensive Training and Talent Development Program (Overseas training opportunities) Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service)  Group Life Insurance Regular Days-off/ 119 days per year  Life Work Balance Leave/ 3 days per year Paternity Leave/ 5 days  Complimentary Staff Restaurant (3 meals per day) Complimentary Uniform Laundry and Dry Cleaning for Business Attire Employee Recognitions (Long Service Award, Model Employee Award and etc.)  Employee Events (Staff Party, Family Party and etc.)  Employee Discounts on Peninsula Boutique, Restaurants and Bars  Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service) Welfare Club (Relo Club)