WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.  - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

\n

\n

Hourly Rate of £13.50 per hour

\n

A WORLD OF REWARDS

\n\nFree and healthy meals when on duty\nGrow your Career !\nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nFree Parking \nSubsidised Taxi Scheme\nGuest Experience Day after successfully passing probation\nModern and inclusive Team Member’s areas\n\n

 

\n

A Nights Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

\n

What will I be doing?

\n

As a Nights Guest Service Agent you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Nights Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

\n\nAchieve positive outcomes from Guest queries in a timely and efficient manner\nEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required\nEnsure that the Night Manager is kept fully aware of any relevant feedback from guests and, or, other departments\nDemonstrate a high level of customer service at all times\nAttend appropriate training courses, when required, and assist with the Night Team's training and development efforts\nDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties\nMaximize room occupancy and use up-selling techniques to promote hotel services and facilities\nUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy\nComply with hotel security, fire regulations and all health and safety legislation\nAct in accordance with policies and procedures when working with front of house equipment and property management systems\nFollow company brand standards\nAssist other departments, as necessary\n\n

What are we looking for?

\n

Nights Guest Service Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPrevious experience in a customer-focused industry\nPositive attitude and good communication skills\nCommitment to delivering a high level of customer service\nExcellent grooming standards\nCalm, efficient, and organized with great attention to detail\nAbility to multi-task while maintaining a positive attitude when working with a Guest\nProfessional manner with an emphasis on hospitality and guest service\nAbility to work on your own and as part of a team\nCompetent level of IT proficiency\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience in cash handling\nFront Office/Concierge experience in the hotel, leisure, and/or entertainment sectors\nConflict resolution experience\n\n

\n

EVERY JOB MAKES THE STAY.

\n

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

\n

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

\n