A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

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What will I be doing?

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This position reports to the Front Office Manager

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As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nOversee the entire Front Office operation to maintain high standards\nServe as a point of contact for regular and VIP Guests\nComplete Night Audit duties\nMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities\nUnderstand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy\nRepresent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel\nManage, record and promptly resolve issues or emergencies that arise\nDemonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area\nAct in accordance with all security and emergency procedures and manage the instigation of these, as required\nCompile adequate handover to Early staff / Duty Manager\nAttend appropriate training courses, when required, and assist with the Night Team's training and development efforts\nAct in accordance with policies and procedures when working with front of house equipment and property management systems\nConduct annual and mid-year Appraisals with Team Members\nConduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas\nAssist other departments, as necessary\n

What are we looking for?

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Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPrevious supervisory experience in Front Office within the hotel/leisure/retail\nExcellent command of Turkish & English\nHigh level of IT proficiency\nExcellent leadership, interpersonal and communication skills\nAccountable and resilient\nCommitment to delivering a high level of customer service\nAbility to work under pressure\nExcellent grooming standards\nFlexibility to respond to a variety of work situations\nAbility to work on your own and as part of a team\nPrevious experience with Front Office Management Systems\nPrevious experience with cash handling\nHilton Hotels experience is an advantage\n\n

What’s in it for me?

\n\nCareer and development opportunities in Hilton Hotels Worldwide\nCompetitive Salary & Wages\nPrivate Health Insurance\n“Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends\nComplimentary Dry Cleaning for Business Attire\nMonthly Transportation Fee\n50% discount on personal food & beverage consumption in the sister hotels. \nExtended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)\n14 days paid paternity leave\nOpportunity to make a positive impact on environment and community with Travel with Purpose program\n\n

Specifically, we look for demonstration of these Hilton Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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