**Guest Service** + Ensure all guest requests and concerns are addressed promptly and professionally. + Monitor the quality of service, ensuring guest satisfaction throughout the night. + Handle check-ins/check-outs, reservations, and room assignments. + Address any emergencies or issues that arise, including security, health, or guest complaints. **Supervision and Staff Management** + Provide guidance and training to ensure team members are meeting hotel standards. + Ensure that all hotel policies and procedures are followed. + Monitor performance and provide feedback to improve staff performance. **Hotel Security and Safety** + Maintain the security and safety of the hotel premises during the night shift. + Conduct regular checks on hotel security systems, premises, and facilities. + Respond to emergency situations, including medical, fire, or security incidents. **Operational Oversight** + Handle administrative duties such as managing shift reports, maintaining accurate guest records, and preparing nightly audit reports. + Ensure all transactions and billing are completed correctly, including resolving any discrepancies. + Manage the turnover of rooms, ensuring housekeeping and maintenance issues are addressed for the next day. **Communication and Reporting** + Communicate any important information or issues to management and day shift personnel. + Update management on guest feedback, operational concerns, and areas for improvement. + Maintain a smooth flow of communication with all departments. **Night Audit** + Perform night audit duties, ensuring all hotel accounting functions are completed accurately and timely. + Reconcile guest accounts, credit card transactions, and other financial records. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.