Your role
As a Night Manager, you will be running the hotel at night.
You will manage, coach and train the team to provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.
You will lead by example and greet guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face to face or over the telephone.
You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.
Responsibilities of a Night Manager will include but are not limited to:
• Managing the guest experience, ensuring each and every guest receives great service, defined by our values and mission statement;
• Manage the departmental costs ensuring scheduling and resources are dispatched accordingly to support operational performance;
• Establishing opportunities for improving operations consistently;
• Address guests' service needs in a professional, positive, and timely manner;
• Comply with quality assurance expectations and standards;
• Regularly review our guest experience feedback, share results and comments and work to improve each facet of the business;
• To work with all other departments in a suitably respectful, courteous and helpful manner;
• To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity;
• To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity;
• Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
• Continuously improve all operational processes and ensure these are clearly communicated to the relevant team members.
The ideal person for this role will be enthusiastic about change, focused on details and trusting.
The core skills and experience required to succeed
• Truly passionate about the Hospitality Industry;
• Previous experience as a receptionist or reception supervisor is required;
• Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories;
• Outstanding customer service skills with the ability to anticipate guests needs;
• A strong leader capable of motivating and influencing others to work to defined procedures and standards;
• Excellent personal presentation;
• Ability to function independently with a minimum of supervision;
• Excellent communication skills, the ability to communicate verbally and in writing;
• To be an enthusiastic team player with a flexible approach.
Work Experience
Job Title: Night Manager
Location: Belfast
Department: Front Office
Reports To: Front Office Manager / Duty Manager
Are you passionate about delivering outstanding guest experiences? Do you have a strong background in hotel operations and a knack for leading teams to success? If so, we want you to join our team as a Night Manager.
At Hilton Belfast we pride ourselves on creating memorable moments for our guests. As the Night Manager, you’ll be responsible for running the hotel during the night shift, ensuring that guests receive top-notch service and that the hotel's operations run smoothly and efficiently.
Key Responsibilities:Guest Experience Management: Ensure every guest receives excellent service in line with our hotel’s values and mission. Handle guest queries and requests with professionalism and warmth, creating lasting memories.Team Leadership: Lead, train, and motivate the night team to deliver exceptional service. Foster a collaborative, positive working environment while ensuring team members adhere to hotel standards and procedures.Operational Oversight: Manage departmental resources effectively, including staffing and scheduling, to support operational performance. Perform night audits and ensure hotel safety checks are conducted.Service Excellence: Anticipate guest needs, resolve complaints quickly, and ensure that all service standards are met. Share guest feedback with the team and take steps to continuously improve operations.Cross-Department Collaboration: Work closely with other departments, ensuring smooth communication and cooperation across all areas of the hotel.Problem Solving: Address any issues promptly and professionally, ensuring a seamless and enjoyable experience for guests and staff alike.
Core Skills & Experience Required:Passion for Hospitality: A genuine enthusiasm for the hospitality industry, with a dedication to providing exceptional service and guest experiences.Previous Experience: Previous experience as a receptionist or reception supervisor is required. Knowledge of hotel operations and guest service standards is essential.Leadership Ability: A strong leader who can motivate, train, and develop a team while working to defined procedures and standards.Customer Service Excellence: Outstanding communication skills with the ability to anticipate guest needs and exceed their expectations.Self-Sufficiency: Able to function independently with minimal supervision, demonstrating initiative and a proactive approach to problem-solving.Operational Awareness: Experience in managing resources, controlling departmental costs, and performing night audits and safety checks.Attention to Detail: A focus on delivering high-quality service by ensuring every aspect of hotel operations is meticulously maintained.Flexibility & Adaptability: A team player with a flexible approach, capable of managing changing workloads and responding to unexpected challenges.Professionalism & Integrity: Strong personal presentation and a professional demeanor at all times, ensuring trust and confidence from both guests and team members.
Benefits
Benefits
Worldwide employee discounts at Hilton Hotels through Go Hilton program;Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;28 days holiday, including bank holidays, increasing yearly to 33 days;Discounts across retail, restaurants, events and more through our benefits & rewards portal;Access to our Employee Assistance Line to support your Mental Health and Wellbeing;Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;Yearly complimentary Axiom Xcape stayover after one year of service;A growing team with great training, progression, and promotion opportunities;Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;Free meals while on shift;Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.