Objective The Night Operations Manager is responsible for ensuring the quality of business operations during the second Shift, increasing client satisfaction, and managing relationships with Independent Contractors (ICs). This position requires working independently, communicating effectively, and collaborating within various facility environments. Essential Functions + Convey client priorities and collaborate to solve operational challenges to maintain productive working relationships with Independent Contractors (ICs). + Review the scope of work and conduct quality assurance checks to ensure the retention of existing business and the potential for new business. + Provide daily communication with the Facility Solutions Manager, including a nightly recap via email or phone regarding any issues or updates. + Oversee facility inspections, address customer complaints, respond to customer requests, and assist with onboarding new clients. + Ensure adherence to client policies and procedures in all operations. Requirements + High school diploma or equivalent. + Previous experience in account management or a similar role. + Strong organizational and planning skills with excellent attention to detail. + Highly motivated with a commitment to excellence. + Strong verbal and written communication skills. Benefits · Medical, Dental, Vision, and Life Insurance · Paid Time Off (PTO), vacation, and sick leave after 60 days of employment · 401(k) plan after one year of employment The company has carefully reviewed this job description to ensure that it includes the role's essential functions and fundamental responsibilities. It is designed to clearly outline the position’s expectations and the competencies required for successful performance. However, this document should not be considered an exhaustive list of all duties, responsibilities, skills, or qualifications. Additional functions or requirements may be assigned by management as necessary. This job description does not constitute a contract of employment, and the company reserves the right to modify or amend this description and assign additional tasks at its discretion and as business needs evolve.