A Night Supervisor supervises night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out.

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What will I be doing?

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As Night Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nOccupy the hotel lobby and other public areas\nRepresent the Night Manager, when absent\nAct in accordance with all security and emergency procedures and manage the instigation of these, as required\nEnsure that all Guest complaints are managed, recorded and resolved promptly\nSupport the Night Auditor with all Front Desk and accounting related duties\nProduce nightly reports, as required\nInform Departments of special requests, early/late departures, room changes and other Guest requests\nMaintain good communication and work relationships in all hotel areas\nAct in accordance with fire, health and safety regulations and follow the correct procedures when required\nServe your role and Team in an environmentally-conscience manner\nWhat are we looking for?

Night Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\nPositive attitude and good communication skills \nCommitment to delivering a high level of customer service \nExcellent grooming standards \nFlexibility to respond to a range of different work situations \n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\nPrevious experience supervisory experience \nKnowledge of the hospitality industry \nHigh level of IT Proficiency

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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