Job Duties

Oversees the front and back of the house operation in all bars and lounges that are owned and operated by Tropicana; including Boogie Nights, 10 North and Tango’s Lounge. In conjunction with Advertising and Marketing, develop and execute strategies for Nightlife branding; including but not limited to branding Tropicana as the premier nightlife and bachelor/bachelorette celebration destination Responsible for hiring, training, coaching, scheduling and terminating staff in all nightlife outlets and lounges. Cultivates a team environment that provides exceptional guest service while ensuring that all staff members meet productivity, safety and established job performance standards. Ensures cleanliness, organization, and compliance with applicable occupational, health and safety regulations and CHAB requirements.  Builds repeat customer business and loyalty through direct guest interaction, soliciting feedback, and troubleshooting customer complaints.    Works with tenants, internal departments and sponsors to schedule entertainment, plan special events and promotions and capitalize on marketing opportunities to drive revenue. Coordinates with Advertising Department to capture celebrations/parties for  social media use Responsible for enhancing relationships between Nightlife Tenants, Hotel Operations, Marketing and F&B Oversees inventory control procedures for each operation.  Develops systems that ensure par stock waste is minimal and cash transactions are handled efficiently. Ensures direct reports follow Family Style Service standards. May perform other duties as assigned.

 

Minimum Qualifications

High School Diploma required; college degree preferred. Must have a minimum of two years experience management a high volume beverage outlet or night life operation. Must have prior experience in managing cash handling and liquor inventory control. Must be self motivated, able to work independently and have the ability to handle multiple priorities in a fast paced environment. Must have demonstrated exceptional hospitality, interpersonal and guest service skills. Must have excellent written and verbal communication skills. Required to perform the customer service standards of the department Computer knowledge required. Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies and procedures.