Function (Scope and Main Purpose of Job)
The Night Life Manager is responsible for overseeing the management and operational effectiveness of promotional, beverage-based events, bottle service sales, group events, and ongoing themed promotions throughout the casino and hotel.
ResponsibilitiesCore Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities and Duties
Maintains and creates relationships within the industry to increase revenues and guest attendance in the venueDevelop Bottle Service program and maintain revenue goalsWork with street teams, spoke models, and representatives of the brand to attract, increase and maintain business levels in the venuesWork with Beverage Director to develop sales and ongoing training.Provides clear message during shift changes, ensuring each shift is reviewed and briefings are carried outAssist with the management/running of staff meetings, ensuring the entire team is being fully briefed on upcoming events/shows/promotionsStays aware and notifies all staff of menu changes, special requests/requirements and any upcoming party reservations, are properly prepared for and implemented.Reviews and communicates financial concerns and new information with the Director of Food & Beverage.Manages monthly inventory controlsControl costs without compromising standards and customer service experienceAssists with building and maintaining an efficient team of employees, driving the team towards meeting and attempting to exceed business objectivesSupports the delivery of all key training from the Director of Food & Beverage, identifying training needs and capability gaps within the teamPromotes a positive and open-door policy with venue staff at all timesEnsures a safe workplace by identifying and reporting hazards and taking corrective action where neededTrains staff and addresses any issues regarding training on a daily and weekly basisEffectively oversees and directs all venue, lounge and/or bar operations in a smooth and professional mannerOther duties as assigned. QualificationsJob Requirements (skills, knowledge, and abilities)
Excellent service, communication and organizational skills.Objective analytical and effective prioritization skills.Proven leadership abilities with emphasis on creating and maintaining positive work environments.Demonstrate poise in all actions, to include the highest levels of dignity and politeness.Ability to manage multiple tasks in stressful environments.Ability to handle sensitive information in a confidential manner.Ability to provide a luxury experience while engaging in every conversation with Team Members and guests.Ability to communicate effectively in one-on-one, small group and large group situations.Educational Requirements
Education: A high school diploma or GED equivalent. Must be 21 years or older.Experience: Minimum of three (3+) years of luxury Nightclub Management experience. Previous experiencing managing new venue concepts, and/or P&L and budgets is a plus.Physical Requirements
Ability to stand and ability to sit for long periods of time.Ability to use hands and fingers to handle and feel; use hands and arms to reach, legs and feet to balance, stoop, kneel or crouchAbility to regularly lift and/or move up to 40 lbs and infrequently lift and/or move up to 40 lbsAbility to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.Working Conditions
24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees.Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.