Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

End-to-End family (E2E) comprises the support of customers across different Business Units/Business Groups as needed, in line with contractual service agreements and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

 

 

Required skills

Fluent English both written and spoken Proven track in security audit projects for more than 5 yearsMantarayNM security auditing and fix (preferable)CCNP Security certification (preferable)NATO security clearance restricted level (preferable)

• Technical contact and reference person for medium and big sized projects. 
• Working together with Project management and technical staff 

• Executing security audits to MantarayNM instances, handling results and applying fixes

• Security testing for new MantarayNM deployments 
• Securing existing MantarayNM instances 

• Working closely with Customer security officers on bringing new threat analysis

• Working with Nokia R&D on new fixes and security requirements

• Manages all the security activities defined in Customer contract with medium/large business volume and    medium/high complexity and risk probability, in terms of quality, risk and time from delivery approach preparation  through deployment, customer acceptance and care phase. 
• Supports Project Execution Owner (PEO) in project planning and delivery Acceptance.
• Validates the workload involved and expertise needed related to security tasks. 
• Performs a Technical Risk Analysis. Proposes and implements risk mitigation actions.
• Ensures network availability with Care project team.