Big Data isn’t a problem. It’s an opportunity.

At Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for their enterprise, team, and role. In the words of one customer, “Alation makes me look like a rockstar.”

We help companies you know and trust empower their people with the best data every day. Alation helps Discover Financial Services quickly generate value from their data to create the product and customer service innovations that help the iconic credit card company remain number one in customer satisfaction. And real estate giant Keller Williams uses Alation to govern the more than 70 TB of data that empowers their global team of over 190,000 agents.

With $340M in funding – valued at over $1.7 billion and 550+ customers, including 35% of Fortune 100 companies- Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the fourth time. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value?

Join us!

Job Description:

We are seeking a highly motivated and detail-oriented NOC Engineer to join our growing team at Alation. In this role, you will play a critical part in ensuring the smooth operation and performance of our cloud infrastructure and SaaS application. You will be responsible for monitoring our Linux systems hosted on AWS, identifying and resolving Application incidents, and collaborating with internal teams to maintain a highly reliable platform for our users.

What you'll be doing:

Proactive Monitoring and Alerting: 

Proactively monitor Alation's infrastructure on AWS, including Linux systems, for performance, health, and security issues. 

Configure and maintain monitoring tools to identify potential problems before they impact users.

Analyze alerts and take appropriate actions such as troubleshooting, escalation, or remediation.

Incident Management:

Respond to network incidents efficiently, following established procedures for diagnosis, resolution, and documentation.

Work collaboratively with internal teams (Engineering, Security) to resolve incidents and restore service as quickly as possible.

Document incident details, root cause analysis, and resolution steps for future reference.

Observability & Automation:

Continuously improve Alation's observability by identifying and implementing new monitoring and logging solutions.

Automate routine tasks using scripting languages (Python, Javascript) to improve efficiency and reduce human error.

Work with the engineering team to develop and implement infrastructure automation tools.

Application Monitoring:

Monitor the performance and health of our SaaS application deployed on AWS.

Analyze application logs to identify potential issues and troubleshoot problems.

Work with the engineering team to ensure optimal application performance and user experience.

You should have:

2 - 5 years of experience in a Network Operations Center (NOC) or similar role.

Strong understanding of Linux system administration.

Experience working with AWS cloud services (EC2, S3, etc.) is a plus.

Familiarity with network monitoring tools (e.g., Nagios, Prometheus, datadog) and scripting languages (Python, Javascript).

Experience with configuration management tools (e.g., Ansible, Puppet) is a plus.

Basic understanding of web application development concepts and familiarity with JavaScript is desired.

Excellent analytical and problem-solving skills.

Strong communication and collaboration skills.

Ability to work independently and as part of a team.

A big plus if you have experience in the following areas:

Experience with container orchestration platforms (e.g., Kubernetes)

Experience with infrastructure as code (IaC) tools (e.g., Terraform)

Experience with incident management methodologies (ITIL)

This is a 24/7 rotational role with on-call responsibilities. You will work a standard work week with two designated off-days that rotate throughout the year to ensure optimal work-life balance.

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Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   
 

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.  
 

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.