NOC Engineer Company: Norstella Location: Remote, India Date Posted: Jan 15, 2025 Employment Type: Full Time Job ID: R-776 **Description** **About Norstella** At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time. Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients: + Citeline – accelerate the drug development cycle + Evaluate – bring the right drugs to market + MMIT – identify barrier to patient access + Panalgo – turn data into insight faster + The Dedham Group – think strategically for specialty therapeutics By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India. The ITOps team deploys and maintains systems, hardware, software, and technology for all business units. **Job Overview** As a NOC Engineer, you will be responsible for monitoring and maintaining the stability of cloud-based infrastructures, ensuring uninterrupted service for clients. You will play a key role in identifying and resolving technical issues, optimizing monitoring systems, and contributing to the operational efficiency of Azure and AWS environments. This role requires technical expertise, proactive problem-solving, and effective collaboration with cross-functional teams to maintain high performance and availability across platforms. **Key Responsibilities** + Monitor Azure and AWS environments using advanced tools and dashboards to detect and address system health issues. + Proactively identify and escalate potential problems to prevent service interruptions. + Respond to incidents, analyze root causes, and ensure timely resolution to minimize downtime. + Maintain accurate incident logs and reporting documentation. + Develop and maintain monitoring dashboards and alert systems to ensure effective detection of issues. + Continuously improve alerts to reduce false positives and enhance operational efficiency. + Support hybrid and multi-cloud environments by ensuring seamless integration and functionality. + Assist in deploying and maintaining cloud-based solutions across Azure and AWS platforms. + Use automation tools and scripting to streamline repetitive operational tasks and improve efficiency. + Assist in implementing Infrastructure as Code (IaC) tools like ARM or Terraform as part of the operational workflow. + Work closely with senior engineers, development teams, and other stakeholders to ensure operational objectives are met. + Provide support during planned maintenance and system upgrades to minimize service impact. + Maintain and update operational runbooks, process documentation, and system configurations. **Required Skills and Experience** + 3 to 5 years of experience in cloud or NOC operations. + Hands-on experience with Azure and AWS environments and related monitoring tools (e.g., New Relic, logging tools). + Familiarity with Infrastructure as Code (IaC) tools like ARM or Terraform. + Basic scripting experience with tools such as PowerShell or Python. + Experience in developing and maintaining dashboards and alerts for system health monitoring. + Strong troubleshooting and diagnostic skills to resolve technical issues efficiently. + Knowledge of SaaS, PaaS, IaaS concepts and hybrid/multi-cloud architectures. + Understanding of incident management processes and best practices. + Ability to work effectively in a team-oriented environment. + Strong communication skills to coordinate with cross-functional teams and document processes. **The guiding principles for success at Norstella:** **01: Bold, Passionate, Mission-First** We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do. **02: Integrity, Truth, Reality** We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals. **03: Kindness, Empathy, Grace** We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication. **04: Resilience, Mettle, Perseverance** We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission. **05: Humility, Gratitude, Learning** We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking. **Benefits:** + Health Insurance + Provident Fund + Reimbursement of Certification Expenses + Gratuity + 24x7 Health Desk _Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.