NOC Engineer

Lead II - Software Engineering

 

 

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

 

You Are:

UST is searching for a NOC Engineer who will perform server restarts as required, ensuring the proper functioning of servers and related services.

 

The Opportunity:

·       Supporting NOC operations for continuous monitoring of IT Infrastructure and services.

·       Monitoring the infrastructure like Compute, Network, Database & Applications

·       Analyze s to determine server, database, application, and network failures.

·       Analyzing the incidents occurred based on each category and provide proper support.

·       Proactive ing and notifying stake holders during critical incidents and escalations.

·       Ensure the 24/7/365 availability of all Windows servers and applications

·       Design and implement technical expertise when necessary.

·       Start and stop services as needed, managing the availability and usage of critical applications and resources.

·       Add compute resources such as memory and disk to meet changing demands and optimize system performance.

·       Perform regular disk cleanup tasks to free up storage space and maintain efficient operations.

·       Troubleshoot VM slowness, identifying potential causes and implementing corrective actions to enhance performance.

·       Provide local server access support, assisting with administrative tasks that require direct server access.

·       Manage VM creation, destruction, and snapshots, ensuring efficient resource allocation and backup/recovery options.

·       Install, upgrade, and uninstall software as needed, ensuring the availability of the required applications and removing unnecessary ones.

·       Install and upgrade agents to enable monitoring, management, and security on relevant systems and devices.

·       Monitor device status and running services to ensure proper functioning and availability of network devices.

·       Perform configuration updates and versioning to maintain accurate and up-to-date network configurations.

·       Configure monitoring services like SNMP (Simple Network Management Protocol) and ICMP (Internet Control Message Protocol) to gather network performance data and detect network issues.

·       Triage network outages or degraded performance, promptly identifying the root cause and taking appropriate measures to restore normal operations.

·       Configure remote access services like SSH (Secure Shell) and Telnet to enable secure remote management and troubleshooting of network devices.

·       Participate in and manage network changes, ensuring proper planning, documentation, and implementation of network configuration changes.

·       Add network devices to the existing environment, including configuration, testing, and integration with the network infrastructure.

·       Trace traffic flow to troubleshoot network connectivity issues, identify bottlenecks, and optimize network performance.

·       Validating for desired performance and health status of all monitoring tools deployed.

·       Logging of incidents and events based on appropriate categories using ticketing tool and assigning it to the appropriate stake holders for resolution.

·       Notifying incidents events using appropriate communication channels.

 

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

 

What You Need:

·       Good analytical and problem-solving skills.

·       High level communication and collaboration skills

·       Risk Analysis and Management

·       Ability to react to a changing environment.

·       Communicate with Team members effectively and efficiently.

·       Knowledge on monitoring tools, such as Logic Monitor, Solarwinds and ITSM tools like Servicenow, Jira.

·       Understanding of key network protocols such as SNMP, WMI, NetFlow, syslog, etc.

·       Ability to assess faults, prioritize, respond and escalate accordingly.

·       Basic knowledge on primary troubleshooting of server, network, database and application related issues.

·       Strong knowledge of Windows Server operating systems

·       Experience with virtualization technologies such as Hyper-V or VMware.

·       Strong troubleshooting and problem-solving skills.

·       Capable of multi-tasking, good time management and prioritization of workload.

·       Basic knowledge of the OSI model, switching and internet routing technologies.

·       Willing to learn and develop new skills, Ability to work on own initiative.

·       Actively encourage strong working relationships with other team members.

·       Networking Fundamentals: In-depth knowledge of TCP/IP, DNS, DHCP, and routing protocols (e.g., BGP, OSPF).

·       Switching and Routing: Proficiency in configuring and managing network switches, routers, and firewalls (e.g., Cisco, Juniper, Fortinet).

·       Wireless Networking: Experience with WLAN and wireless access point management.

·       Network Monitoring Tools: Proficiency in tools like SolarWinds, Nagios, or PRTG.

·       Security: Knowledge of network security protocols, VPN configuration, and firewall management.

·       Qualification and Educational requirements

·       Any bachelor’s degree

 

 

 

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Idaho

Compensation Range: $95,000-$143,750

 

 

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

 

What We Believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

 

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

 

 

#UST

#CB

#LI-AP6